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I would like to know how to unlock the PIN

It can be unlocked by entering the PIN unlock code (PUK code).

Enter the PIN unlock code (PUK code) printed on the back of your SIM card mount.

Important note

  • If you enter the incorrect PIN for 3 consecutive times, it will be locked. (The initial value is "1234") When the PIN is locked, you will need the PIN unlock code (PUK code).

Back of the SIM card mount

Card-size version

Half-size version

Steps

  • 1

    If you enter the incorrect PIN for 3 consecutive times, you will be directed to the "PUK code" [PUKコード] entry screen.

  • 2

    Enter the "PIN unlock" [PINロック解除コード] written on the back of the SIM card mount.

  • 3

    You will be taken to a screen to enter a new PIN, so please enter a code of your choice.

  • All of the indicated amounts exclude tax unless otherwise specified.