I would like to know the procedures that can be done by a representative
It is allowed to do the following procedures:
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Device upgrade
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Contract cancellation
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Change contract details*
- New contract or MNP (Mobile Number Portability - only in case the contract holder has a disability or the visitor is an adult guardian)
*Change of name or surname, address, contact phone number, current plan, optional services and discounts, change of user information
For cases not listed above, please contact the shop or the KDDI Customer Center
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