【au PAY Prepaid Card】I would like to know how to reissue my card
You can apply on the card reissue page of the au PAY site.
After your application, a new card will be delivered in approximately 10 to 15 days.
For details, please refer to the information below.
Important notes
- There is a reissue fee of 600 yen (including tax). The fee will be deducted from your au PAY balance.
- After the reissue procedure, your old card and card information (including information registered with other payment services such as Apple Pay and Google Pay) will no longer be available for use. Please discard your old card after cutting it up with scissors.
Steps
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1
Access the following page and log in with your au ID and password.
- If the login screen does not appear, proceed to Step 2.
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2
Select the "Reason for the reissue" [再発行理由] and tap on it.
- Here, we will select "Loss / Stolen" [紛失・盗難] as an example.
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3
Tap on "Card Suspension & Reissue" [カード停止・再発行].
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4
Review the card information and notices, then tap on "Reissue Card" [カードを再発行する].
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5
Select the delivery address and tap on "Next" [次へ].
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6
Set a PIN for your card and tap on "Next" [次へ].
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7
Tap on the "Checkbox" [チェックボックス] to agree to the notes, and once checked, tap on [OK].
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8
The application is now complete.
For your reference
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After receiving your card, please complete the activation procedure. Once you complete the activation procedure, your au PAY balance will be transferred to your new card and you will be able to start using it.
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A virtual card, which allows you to view your card information and use it within the au PAY app, can be issued free of charge.
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