I would like to cancel the Repair and Delivery Support (Android)
You can cancel the "Repair and Delivery Support Wide with Cloud" [故障紛失サポート ワイド with Cloud], "Repair and Delivery Support with Cloud" [故障紛失サポート with Cloud], "Repair and Delivery Support" [故障紛失サポート] through My au (Web).
Once canceled, you will not be able to re-enroll until you purchase your next eligible device.
For detailed steps, please refer to the instructions below.
Important Notes
- If you cancel in the middle of the month, the monthly fee will be prorated.
- If you complete the procedure after 8:00 p.m. on the last day of the month, the cancellation will be processed as of the 1st of the following month, and a one-day fee will be charged.
- This page uses images from My au (Web) to explain, but the same procedure can be followed on My UQ mobile (Web).
Steps
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1
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2
Check the compensation service you want to cancel in the "Device Compensation Service" [端末補償サービス] column and tap on "Change" [変更].
- If you are using a line other than au/UQ mobile/povo1.0, scroll up from the bottom of the screen and tap on "Device Compensation Service"[端末補償サービス]. Then proceed to Step 3.
- If you have already canceled your au contract, tap on "Device Compensation Service Cancellation Procedure" [端末補償サービス解約の手続き]. Then proceed to Step 3.
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3
Tap on "Cancel" [解約する].
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4
Read the "Important Notes" [ご注意事項] then tap on "Agree and Proceed" [同意して次に進む].
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5
Read the "Important Notes" [ご注意事項] then tap on "Next" [次へ].
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6
Review the changes and select the method to check the contract details. Then, tap on "Apply with this information" [この内容で申し込む].
- If you select "Notify by email" [Eメールでお知らせ], enter your email address and confirm your email address in the "Email address" and "Re-enter Email address" [メールアドレス] [Eメールアドレス再入力] fields.
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7
The cancellation procedure for Repair and Delivery Support is now complete.
- *If you apply after 8:00 p.m., your cancellation will be reflected after 9:00 a.m. the following day.
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