【au Hikari】How should I return the devices when moving or canceling au Hikari? (Returning the modem, home gateway (router) and ONU)
In case of moving
【au Hikari】I would like to know how to return the devices (modem, home gateway, ONU) when moving
Please bring the connection devices you were using before moving to your new residence.
Upon moving to your new residence, KDDI will send you a new device for use. (In certain conditions, it may also be possible to continue using the same one.)
After installing the new device, please return the old one before moving to the new residence using the cash-on-delivery slip (COD) sent by KDDI.
Important notes
- The return slip will be sent to the address you used before moving, so please go to the post office in advance to forward your mail.
- The return slip may arrive approximately 10 days after your inquiry.
For your reference
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Please refer to the illustration below for the steps to return.
In case of cancellation
【au Hikari】I would like to know how to return the devices (modem, home gateway, ONU) when canceling
After completing the cancellation procedure, KDDI will send you a cash-on-delivery slip (COD) for returning the device, so please use that slip.
Important notes
- The return slip may arrive approximately 10 days after your inquiry.
- If the rental device is not returned within a certain period, a penalty will be charged according to the period of use.
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There are cases where rental device is returned without completing the cancellation procedure.
- Please be sure to complete the cancellation procedure before returning the rental device.
- For cancellation procedures, please contact the KDDI Customer Center.
- Please remember to include the AC adapter.
For your reference
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Please refer to the illustration below for the steps to return.
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