Can I check the remaining balance of my mobile phone installment amount?
Yes, you can check the remaining balance of a device purchased with installment amount on My au (Web).
Please see below for detailed instructions.
Steps
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1
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If the 2-step verification screen appears when logging in with au ID, please follow the instructions shown on the screen.
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If the 2-step verification screen appears when logging in with au ID, please follow the instructions shown on the screen.
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2
Tap on "Device Information" [機種情報].
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3
Tap on "Check Installment Contract and Lump-Sum Settlement" [分割支払契約の確認および一括清算].
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4
If you have multiple phone numbers or contracts, please select the phone number or contract with an installment contract and tap on "Select"[選択].
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5
If the amount appears in the "Remaining Balance" [支払残額] field, the operation is now completed.
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