I would like to check if there are any outstanding bills
You can check it on My au (Web).
Please note that the outstanding bills status will be reflected 8 to 10 days after the payment deadline (or the withdrawal date in case of direct debit from bank account).
Before this information is updated, or if there are no outstanding bills, the message "There are no outstanding bills from the previous month" [前月までの未払い料金はございません] will be displayed.
Please see below for detailed instructions.
Important notes
- This page uses images from My au (Web) to explain, but the procedure is the same for My UQ mobile (Web).
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If you miss the payment due date, you will incur processing fees and late payment interest.
Steps
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1
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2
Select the contract or ID you want to check, then tap on "Select" [選択].
- If this screen does not appear, please proceed to the next step.
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3
Enter the 4-digit PIN you set at the time of contract, then tap on "Next" [次へ].
- If this screen does not appear, please proceed to the next step.
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4
The page for checking outstanding charges will be displayed.
For your reference
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If payment cannot be confirmed, a payment reminder will be sent approximately 10 to 14 days after the payment due date.
It will be sent via text message (SMS), +Message, email, or bill. Please verify the information and make the payment at your earliest convenience.
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If you wish to change your payment method, please check the following pages:
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There have been many cases of nuisance text messages (SMS) and emails falsely claiming to be KDDI and demanding payment. Please be careful.
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