I would like to know how to check my outstanding bills
You can check it on My au (Web). Please note that it may take some time for the information to be reflected, so please check after 8 to 10 days from the payment due date (or the withdrawal date for direct debit).
If there are no outstanding bills, it will display "There are no outstanding bills as of the previous month".
Please refer to the detailed instructions below.
Important notes
- This page uses images from My au to explain, but the procedure is the same for My UQ mobile.
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If you miss the payment due date, various fees and late payment interest will incur.
Steps
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1
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2
Select the au phone number or ID you want to check, then tap on "Select" [選択].
- If this screen does not appear, please proceed to the next step.
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3
Enter the 4-digit PIN you set at the time of contract, then tap on "Next" [次へ].
- If this screen does not appear, please proceed to the next step.
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4
The outstanding bills and payment due date will be displayed.
For your reference
- Payment instructions will be sent to you by text message (SMS), +Message, email or a paper bill, approximately 10 to 14 days after the payment due date. We kindly request you to make the payment promptly.
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There have been many cases of spam SMS/emails falsely claiming to be KDDI. Please be careful.
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