I would like to know how to check the payment method
How to check
I would like to know how to check the payment method
You can check your current method of payment on My au (Web).
Your direct debit and credit card information will be partially displayed.
Important notes
- If you have completed the procedure to change your payment method, and your new payment method is a credit card, please wait approximately 30 minutes before trying again.If the new method of payment is direct debit from bank account, please try again the next day.
- If you want to know the method of payment if the payment date has passed, please click here (in Japanese only)
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If you have an au contract and are using "J:COM combined billing" [J:COMまとめ請求], please check the following.
- "J:COM Combined Billing" [J:COMまとめ請求] is not available for UQ mobile customers.
Information that can be checked
For direct debit from bank account: You can check the name of the financial institution and the branch name.
For credit card payment: You can check part of the credit card number.
If the method of payment is not displayed
My method of payment (Credit Card Number / Bank Account Information) does not display on My au
Please check the settings for "Changing the Viewing Rights" [参照権限の変更] and "Display Settings for Credit Card/Bank Account Number" [クレジットカード・口座番号の表示設定の変更] in WEB de Billing.
Please see below for detailed steps.
Important note
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If you are the au phone line contract holder and the contract name differs from the billing name, you cannot set it up from the web.
Please request an application form from the link below and have the person with the billing name signed, put the seal, and return it.
It will take about one week to register after we receive it. After that, please proceed with operation from step 6.
Steps
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1
Change the viewing rights for WEB de Billing.
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2
Tap on "Allow Viewing Rights" [参照権限あり] for all lines you want to allow viewings to.
- Automatically, the line you logged in will be checked with "Allow Viewing Rights" [参照権限あり].
- If no changes are needed for other lines, proceed to the next step.
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3
Make sure that "Allow Viewing Rights" [参照権限あり] are checked and tap on "Confirm changes" [変更内容の確認].
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4
Confirm the changes and tap on "Change" [変更する].
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5
The settings of Viewing Rights are now completed. Please wait up to 30 minutes for the change to be reflected.
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6
Tap on "Change" [変更する] for the "Display Settings for Credit Card/Bank Account Information" [クレジットカード・口座情報の表示設定].
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7
Tap on "Display a part" [一部表示する] in the display settings.
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8
Tap on "Confirm changes" [変更内容の確認].
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9
Tap on "Change" [変更する].
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10
The change in display settings is now completed.
- The credit card and account information will be displayed as shown below.
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