I would like to know how to settle the remaining installment amount of my smartphone/mobile phone in one lump sum
You can complete the procedure through My au (Web).
Please see below for detailed instructions.
Important notes
- Cancellation is not possible after applying for a lump-sum settlement.
- If you have already paid, the message "There are no remaining installment amount available for lump-sum settlement" [一括清算できる分割支払残額はありません] will be displayed.
Steps
-
1
-
2
Tap on "Billing and Payment Procedures List" [請求・支払関連のお手続き一覧].
-
3
Tap on "Payment of Charges" [料金のお支払い].
-
4
Tap on "Check Remaining Installment Amount/Lump-Sum Settlement" [分割支払残額の確認・一括清算].
-
5
Check the button for either "Telephone Number with Installment Contract" [割賦契約のある電話番号] or "Contract" [契約] and tap on "Select" [選択].
- This screen may not be displayed in some cases.
-
6
Tap on "Lump-Sum Settlement of Remaining Installment Amount" [分割支払残額一括清算] in the Important Notes.
-
7
Tap the button for the "Installment Contract You Wish to Settle" [清算したい割賦契約] to check it.
-
8
Tap on "Agree and Proceed to Next" [同意して次へ進む].
- If you have multiple contracts, please ensure that the desired installment contract is checked.
-
9
Review the displayed information and tap on "Apply with This Information" [この内容で申し込む].
For your reference
- Even if you have already canceled your au contract, you can still complete the procedure by clicking on "Confirm and settle installment payment contracts for smartphones, mobile phones, etc. here" [スマートフォン・携帯電話などの分割支払契約の確認・一括清算はこちら] which is displayed at the top of the page after logging in.
Has your problem been solved?
