What is the customer code?
Overview
What is the Customer Code?
The customer code is an 8-digit alphanumeric code that is automatically assigned to each contracted line.
How to check
How to check the customer code
You can verify the customer code on the My au (Web).
Please see below for detailed instructions.
Important notes
- This page uses images from My au (Web) for explanations, but the same operations can be performed on My UQ mobile (Web).
- Depending on the procedure, you may be required to enter a number with a similar name, such as a "Billing Code" [ご請求コード], so please check the name of the number you are being asked to enter.
Steps
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1
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2
Tap on "Smartphone/Mobile Phone" [スマートフォン・携帯電話].
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3
Tap on "Contract Details/Procedure" [ご契約内容／手続き].
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4
Tap on "Registered Customer Information" [お客様登録情報].
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5
Check the customer code here.
For your reference
- In addition to My au (Web), you can also verify in the breakdown of your WEB de Billing statement, your paper billing statement, or, in the customer copy provided given when you signed up a new contract or when the contract details are changed.
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