【au/UQ mobile】I would like to change the method of payment to a credit card or change it to a different credit card.
Whether you are changing your payment method to a credit card, or changing from one credit card to another, you can make these changes through My au or My UQ mobile.
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Only credit card companies that support the authentication service (3D Secure) can be used. In principle, you must register with your card company in advance to use this service. If you attempt to perform operations multiple times in a short period with the same card, an authentication error may occur.
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The change will take effect from the month after the procedures have been completed.
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Daily maintenance is being carried out from 22:00 to 00:00. In addition, temporary maintenance may be required, so please wait and try again after some time.
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If you are registered with J:COM's combine billing, please contact J:COM
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Users billed by partner providers (other than au one net) should contact the providers directly.
Setting a credit card under a name other than the contract holder
The credit card under the following persons can be set for payment.
Persons able to proceed with My au/My UQ mobile
Billing account holder | In case of lump sum billing (with different name) it will be accepted only the card with the same name as the billing account holder. |
Guardian with parental authority | It will be accepted only cards with the same name as the registered guardian with parental authority. |
Corporate card under the contract holder name | Card with representative's name are accepted. If only the company name, it cannot be set. |
Persons able to proceed at au Style/au Shop
Maiden name | Please bring a copy of your Family Register Certificate or Certificate of Residence, etc., documents showing the history of change (within 3 months from the date of issue) and identity verification document, when visiting our store. |
Family | You can apply if you meet all the 3 following conditions.
Please come to the store with the identity verification document for the contract holder, identity verification document for the credit card holder (family member), and if necessary, the family relationship certificate or partner relation government-issued certificate. |
Procedures
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1
Access the Change Method of Payment [支払方法の変更] page.
Enter your au ID and password.
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2
Select the service you wish to process and tap on “Select”［選択］ .
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3
After check when the change will take effect and read the important notes, tap on "Credit Card" [クレジットカード].
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4
Read the important notes and tap on “Next”［次へ］at the bottom of the screen.
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5
Enter your credit card information and tap on "Next" [次へ].
- Only cards with the same name as the billing account holder can be registered as payment card from My au/My UQ mobile.
- If the contract holder is a minor, you can only register a card with the same name as the registered guardian (parental authority).
- Cards that do not support authentication service (3D Secure) cannot be registered.
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6
Check the registration content, select the confirmation method after registration and tap on "Set" [設定する].
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7
You may be redirected to the card company's website for authentication service (3D Secure).
In such cases, follow the on-screen instructions and enter the password registered with the credit card company, or a one-time password and tap "Send" [送信].
- The screen displayed differs depending on the credit card you are using. Also, this authentication screen may not be displayed, and you may proceed to step 10.
- If authentication fails multiple times in a short period of time, an error may occur. In such cases, please try it again later.
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8
The procedure is completed when you are redirected to the "Application Completed " [受付完了] screen.
- The changes for the method of payment will be reflected in My au/My UQ mobile in about 30 minutes.
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