In case of a disaster…

Disaster Message Board Service

The message board service allows you to check the safety of your family and friends during a disaster.

Visit here for details

Disaster Voice Message Service

This service allows you to record your voice on your au smartphone and send it as a voice message to let others know you are safe during a major disaster. Even when telephone lines are busy during a major disaster, you can use packet transmission to let your family and friends know you are safe.

  • *This service can be used to interact between au mobile phones and another company’s mobile phones and PHS.
  • *This is a Japanese domestic service only (It cannot be used overseas).

Visit here for details

  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese
      about au mobile services

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

      about Internet services
      Contract / Fee / Billing

      0077-7084(Toll Free)

      Connection setting / failure

      0077-777(Toll Free)