How to read au online billing statement - "WEB de Seikyu-sho"

The following is an explanation of how to read online billing statement from au. Please prepare your au ID and password before using this service.
Log in from the My au Billing Inquiry page.

  • 1

    Click the "My au" button in orange.

    Click the "My au" button in orange.

    Click the "My au" button in orange.

  • 2

    Enter your au ID (au mobile phone number / any ID) in the top box.
    Enter your password (at least 8 letters, numbers and/or symbols) in the middle box. There is a picture containing characters above the third box. Enter those characters in the third box.
    Finally, select the orange button"ログイン (Log In)".

    Enter your au ID

    Enter your au ID (au mobile phone number / any ID) in the top box.
    Enter your password (at least 8 letters, numbers and/or symbols) in the middle box. There is a picture containing characters above the third box. Enter those characters in the third box.
    Finally, select the orange button"ログイン (Log In)".

  • 3

    If you log in for the first time, Wi-Fi connections are established, or you log in from another device that you do not usually use, an SMS (C-mail) including the URL will be sent to the au mobile phone registered to au ID.

    • If this screen does not appear, skip to Step 7.
    a confirmation SMS

    If you log in for the first time, Wi-Fi connections are established, or you log in from another device that you do not usually use, an SMS (C-mail) including the URL will be sent to the au mobile phone registered to au ID.

    • If this screen does not appear, skip to Step 7.
  • 4

    Check SMS messages on your au mobile phone before you proceed to the next step.

    SMS messages

    Check SMS messages on your au mobile phone before you proceed to the next step.

  • 5

    Tap the URL in the SMS (C-mail) message to display a log in permission confirmation page, then select the orange button.

     a log in permission confirmation page

    Tap the URL in the SMS (C-mail) message to display a log in permission confirmation page, then select the orange button.

  • 6

    Your device is approved.
    Return to the device screen you were trying to log in.

    the process is finished

    Your device is approved.
    Return to the device screen you were trying to log in.

  • 7

    The screen will automatically switched to My au, and you can confirm your billing information. For more information of your billing in in detail, please select orange button.

    【PC】

     your billing information

    【Smart Phone】

    your billing information
  • 8

    Enter your 4-digit PIN and click the orange button on the bottom.
    Your PIN (Personal Identification Number) is a 4-digit number chosen when you started your au telephone contract. Please check your copy of the contract. If you enter your PIN incorrectly 3 times in a row in the same day, you will be unable to use it until the next day. If you cannot remember your PIN, check  I don’t know my PIN FAQ in Support.

    Enter your 4-digit PIN

    Enter your 4-digit PIN and click the orange button on the bottom.
    Your PIN (Personal Identification Number) is a 4-digit number chosen when you started your au telephone contract. Please check your copy of the contract. If you enter your PIN incorrectly 3 times in a row in the same day, you will be unable to use it until the next day. If you cannot remember your PIN, check  I don’t know my PIN FAQ in Support.

  • 9

    This screen shows the breakdown of Bill on WEB.

    This screen shows the breakdown of Bill on WEB.
  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

  • By e-mailSend e-mail

x