How to read au online billing statement - "WEB de Seikyu-sho"

The following is an explanation of how to read online billing statement from au. Please prepare your au ID and password before using this service.
Log in from the My au Billing Inquiry page.

Use on a PC

  • 1
    Log in with an au ID

    Select the orange button on the top "au IDでログイン (Log in with an au ID)".
  • 2
    Log in

    Select the orange button that says "ログイン (Log in)".
  • 3
    Enter your au ID

    Enter your au ID (au mobile phone number / any ID) in the top box.
    Enter your password (at least 8 letters, numbers and/or symbols) in the middle box. There is a picture containing characters above the third box. Enter those characters in the third box.
    Finally, select the orange button"ログイン (Log In)".
  • 4
    a confirmation SMS

    A message will be displayed saying that a confirmation SMS (C-mail) will be sent to your au mobile phone.
  • 5
    SMS messages

    Check SMS messages on your au mobile phone before you proceed to the next step.
  • 6
    a log in permission confirmation page

    Tap the URL in the SMS (C-mail) message to display a log in permission confirmation page, then select the orange button.
  • 7
    the process is finished

    When this page appears you are finished.
    Stop operations on your au mobile phone and return to your PC.
  • 8
    your billing information

    The screen will automatically switched to My au, and you can confirm your billing information. For more information of your billing in in detail, please select orange button.
  • 9
    Enter your 4-digit PIN

    Enter your 4-digit PIN and click the orange button on the bottom.
    Your PIN (Personal Identification Number) is a 4-digit number chosen when you started your au telephone contract. Please check your copy of the contract. If you enter your PIN incorrectly 3 times in a row in the same day, you will be unable to use it until the next day. If you cannot remember your PIN, check  I don’t know my PIN FAQ in Support.
  • 10
    Your latest billing information
    • 1

      Your latest billing information is displayed in the first tab.

    • 2

      <Previous month Next month>

    • 3

      Billing statement for YYYY/MM

    • 4

      Billing statement issue date (date planned for the next billing statement to be issued)

    • 5

      Total Charges

    • 6

      Charges by Services

    • 7

      Billing Information

    • 8

      Receipt Information Billing for yyyy/mm (Usage of mm)
      Name of Customer

      Thank you for using KDDI. We certainly received your KDDI usage fees and charges from the specified financial institution account below on yyyy/mm/dd.
  • 11

    On the Billing Inquiry page, you can check and print billing statement by selecting the menu tabs at the top of the page.

    the menu tabs at the top of the page
    • 1

      Billing statement

    • 2

      Detailed charge statement

    • 3

      Bills for the last 6 months

    • 4

      Batch print bills

    • 5

      Batch print receipt

    • 6

      Detailed charge statement

    • 7

      au Kantan Kessai (Easy Payment)

    • 8

      au でんき(Electricity)

Use on a smartphone

  • 1
    your browser

    Open bookmarks in your browser.
  • 2
    bookmarks

    Tap My au.
  • 3
    My au

    Log in with the orange button.
  • 4
    Log in

    Tap the orange button labeled "au ID でログイン (Log in with an au ID)".
  • 5
    next button

    Canceling will move you to this page, so tap the bottom button to proceed to the next step.
  • 6
    Log in

    Enter your au ID in the top field and your password in the bottom field.
    If you do not know your au ID or password, see the FAQ in Support.
    *Check here if you have forgotten your au ID or password
  • 7
    billing information
    • 1

      Tap "スマートフォン・携帯電話など" to check the latest (yesterday) billing information.

    • 2

      Tap "詳細の確認" to check billing information in detail.
  • 8
    billing information
    • 1

      Charges up until yesterday

    • 2

      Calling charge

    • 3

      Communication charge discount

    • 4

      Communication charge

    • 5

      Total Data Usage

  • 9
    Enter your 4-digit PIN

    Enter your 4-digit PIN and tap the orange button on the bottom.
    Your PIN (Personal Identification Number) is a 4-digit number chosen when you started your au smart phone or mobile phone contract. Please check your copy of the contract.
    If you enter your PIN incorrectly 3 times in a row on the same day, you will be unable to use it until the next day. If you cannot remember your PIN,
    check I don’t know my PIN FAQ in Support.
  • 10
    The billing statement page

    The billing statement page will be displayed first.

    • 1

      Charges by service

    • 2

      Billing information

    • 3

      Billing statement for yyyy/m

    • 4

      <Previous month Next month>

    • 5

      Billing statement issued date

    • 6

      Charges by service

    • 7

      Billing Information

    • 8

      Receipt information

  • 11

    On the Billing Inquiry page, you can check and print billing statement by selecting the menu tabs at the top of the page.

    the menu tabs
    • 1

      Billing statement

    • 2

      Detailed charge statement

    • 3

      au Kantan Kessai (Easy Payment)

    • 4

      Bills for the last 6 months

    • 5

      Batch print bills

    • 6

      Batch print receipt

    • 7

      au でんき (Electricity)

  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Japanese

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

  • By e-mailSend e-mail

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