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How to use : 4G LTE Feature phones

  • Not available to UQ mobile users

This guide describes settings that must be configured on 4G LTE Feature phones for use overseas and how to use these devices.

Before departing

  • 1

    Confirming Data Charge subscription status

    • This step is not applicable to UQ mobile users subscribing the 5G compatible plan.

    To use the au Unlimited Data Overseas, you must be subscribed to Data Charge. (Free)

    Check your subscription status and apply by clicking the button below.

  • 2

    Turn your device's international settings on[1]

    (1) Using data communications

    • In "モバイルネットワーク(Mobile network)", go to "ネットワークモード(Network mode)" and select "自動(Automatic)".
    • Check "データローミング(Data Roaming)".
    1. When subscribed to Data Charge, you will not incur any data communications charges at your travel destination until you push "利用開始(start services)".

    Setting example) Using data communications

    ■4G LTE Feature phones

    設定(Settings) → 8.通信・ネットワーク(Communications and networks) → ネットワーク設定(Network settings) → モバイルネットワーク(Mobile network) → ネットワークモード(Network mode) → 自動(Automatic) → Set "データローミング(Data Roaming)" to ON

    * Depending on the model, some menu names and procedure may differ. See the user manual for more information.

    * If you are still unable to use even after setting the above, turn the power off and on, and check again.

    image
    1. Select "設定(Setting)".
    image
    1. Select "8. 通信・ネットワーク(Communications and networks)."
    image
    1. Select "ネットワーク設定(Network settings)."
    image
    1. Select "モバイルネットワーク(Mobile network)".
    image
    1. Select "ネットワークモード(Network mode)".
    image
    1. Select "自動(Automatic)."
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    1. Set "データローミング(Data roaming)" to ON.

    <If necessary> Airplane Mode setting

    If necessary, set your device to Airplane Mode during your flight.

    (2) Making calls and using SMS

    • In "モバイルネットワーク(Mobile network)", go to "ネットワークモード(Network mode)" and select "自動(Automatic)".
      • Be sure that "データローミング(Data Roaming)" is not checked.
      • Depending on the model, some menu names and procedures may differ. See the user manual for more information.

After arriving

  • 1

    From the settings, check that "Data Roaming" is set to on.

  • 2

    Once you have arrived abroad, you be notified via SMS of whether or not you can use the au Unlimited Data Overseas service. This SMS notification is sent free of charge.

    By clicking the URL in the SMS notification, your browser is launched and the "start service" screen is displayed. If using the Kaigai Sumaho Riyou App, the "start service" screen is displayed by starting the app.

    • No charges incurred for the SMS you receive.
    • When subscribed to Data Charge, you will not incur any data communications charges until you push "利用開始(start services)"
    SMSメッセージイメージ図
    利用開始画面イメージ図

    Turn Wi-Fi off to display the "start services" screen.

    • If you do not receive an SMS, launch your browser and enter the URL directly.
  • 3

    Push the "start services" button

    Turn Wi-Fi off to display the "start services" screen.

    世界データ定額の場合

    You should now be able to use.

After returning

Restore the settings for use in Japan

If "自動(Automatic)" is selected for the network mode, you can use the device as-is.
Or, switch the network mode to "日本(Japan) (4G)" to use.

4G LTE Feature phone

センターキー(Center key) → 設定(Settings) → 8.通信・ネットワーク(Communications and networks) → ネットワーク設定(Network settings) → モバイルネットワーク(Mobile network) → ネットワークモード(Network mode) → 日本(Japan) (4G)

  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese
      about au mobile services

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      0077-7-111(Toll Free)

      about Internet services
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      0077-7084(Toll Free)

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      0077-777(Toll Free)

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