Notice for using the au Communications service

Support information

Notice for using the au Communications service

Please check the following for a new subscription or various contract changes.

Provision of PDF files

Please refer to the PDF files below for the "au Communication Services Important Information", "Regarding the Third Party Credit Agreement for Each Commodity (Payment in Installments)", and other information.

  • Contracts from au shops, Pipit, mass retailers, etc.
  • For contracts with au SHINJUKU and other directly operated stores

Refer to the following for foreign language versions.

Fixed-line communication service eligible for au Smart Value and other services

For details about fixed-line communication services eligible for au Smart Value and au Smart Value mine, check the au Smart Value page.

  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

  • By e-mailSend e-mail