How to cancel au Smart Pass service

For iPhone/iPad users

Procedures to cancel (via au Smart Pass site)

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1Start browser and access site below:

Cancel page

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2Tap au Smart Pass Cancel.

① Tap “au IDとパスワードを入力してログインする (enter your au ID and password to log-in)”.

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② Enter your au ID (top box) and password. Click “ログイン (login)”.
* If you forgot your au ID and/or password, click here.

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3Swipe up.

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4Continue by tapping “退会手続きを続ける (Continue to cancel)”.

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5Tap bottom “退会する (Cancel)”.

If below screen appears, enter your PIN number (4 digits) and click “OK”.
If you forgot your PIN number, click here.

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6You completed your cancellation.
Tap “auスマートパストップに戻る (Return to top of au Smart Pass page)”.

For smartphone users and tablet users

1Start browser and access site below:

“退会 (Cancel page)”

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2Tap au Smart Pass (Cancel).

① Tap “au IDとパスワードを入力してログインする (enter your au ID and password to log-in)”.

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② Enter your au ID (top box) and password below it.
Then click “ログイン (log-in)”.
* If you forgot your au ID and/or password, click here.

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3Swipe up.

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4Continue by tapping “退会手続きを続ける (Continue to cancel).

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5Tap“退会する (Cancel)”.

If below screen appears, enter your PIN number (4 digits) and click “OK”.
If you forgot your PIN number, click here.

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6Your cancellation is complete. Tap “OK".

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