How to cancel au Smart Pass service
For iPhone/iPad users
Procedures to cancel (via au Smart Pass site)
Start browser and access site below:
Cancel page
Tap au Smart Pass Cancel.
① Tap “au IDとパスワードを入力してログインする (enter your au ID and password to log-in)”.
② Enter your au ID (top box) and password. Click “ログイン (login)”.
* If you forgot your au ID and/or password, click here.
Swipe up.
Continue by tapping “退会手続きを続ける (Continue to cancel)”.
Tap bottom “退会する (Cancel)”.
If below screen appears, enter your PIN number (4 digits) and click “OK”.
If you forgot your PIN number, click here.
You completed your cancellation.
Tap “auスマートパストップに戻る (Return to top of au Smart Pass
page)”.
For smartphone users and tablet users
Start browser and access site below:
“退会 (Cancel page)”
Tap au Smart Pass (Cancel).
① Tap “au IDとパスワードを入力してログインする (enter your au ID and password to log-in)”.
② Enter your au ID (top box) and password below it.
Then click “ログイン (log-in)”.
* If you forgot your au ID and/or password, click here.
Swipe up.
Continue by tapping “退会手続きを続ける (Continue to cancel).
Tap“退会する (Cancel)”.
If below screen appears, enter your PIN number (4 digits) and click “OK”.
If you forgot your PIN number, click here.
Your cancellation is complete. Tap “OK".
