If your au mobile phone malfunctions, contact the Repair and Delivery Support Center. We will provide the appropriate information for your device (situation).
★If you have any questions regarding the replacement mobile phone delivery service, please contact us at the following:
Repair and Delivery Support Center
*Calls from mobile phones and PHS accepted
Voice Response Menu Guide
The voice guidance will prompt you to select from the numbers below.
Flow from receiving to using the replacement mobile phone
For details, check the Repair and Delivery Support Guidebook below. Click the link below if you do not have the guidebook.