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Initial Bill Payment

If you applied, at the time you signed your new mobile phone contract, to make your monthly payments via direct debit, you may be asked to use the transfer form shown below to make your first one to two payments, as the procedures for establishing direct debit with your designated financial institution may take some time to complete. Because in such cases it is not possible to transfer the money from your designated account, you are asked to please fill in the transfer form and take it to one of the convenience stores or financial institutions designated by au in order to make payment.

au Phone Bill

imge : au Phone Bill

Breakdown of au Phone Charges

imge: Breakdown of au Phone Charges
  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese
      about au mobile services

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

      about Internet services
      Contract / Fee / Billing

      0077-7084(Toll Free)

      Connection setting / failure

      0077-777(Toll Free)

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