【au PAY (au Easy Payment)】I would like to know how to cancel the monthly subscription services
You can cancel your subscription through My au (Web), in the cancellation page, or the service provider's website.
The cancellation method varies depending on the service you are currently using and how you subscribed.
Please check the following details for the relevant service.
Important notes
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Please refer to the following page for instructions on how to check which services you are currently subscribed to.
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If you are unable to complete the procedure using the steps on this page, please check the provider's "Contact Information Phone Number" or "Inquiries/Contact us" contact information on their website or elsewhere, and contact the service provider directly.
You may need your "Recurring Billing ID" when making an inquiry.
Please make a note of the "Recurring Billing ID" displayed on the screen in Step2 beforehand.
Canceling on My au (Web)
The following services that you subscribed to through au can be canceled via My au (Web).
Applicable Services
- Ponta Pass
- TELASA
- au Music Pass (formerly au Smart Pass Premium Music)
- au Book Pass
- DAZN
- Netflix
- Piccoma
- Apple One
- Apple Music
- Amazon Prime
- YouTube Premium
- Google One/Google AI Pro
Procedure
After logging in to My au (Web) with your au ID from the following page, tap on "Unsubscribe Procedure" [退会のお手続き] displayed in the section for the services you are using, and then follow the instructions on the screen to complete the procedure.
(For your reference) YouTube Premium
Cancel on the "Provider website"
The following services can be canceled through the provider's website.
Applicable Services
- Services displayed under "Checking your Subscription" in au PAY (au Easy Payment).
Procedure
Access the "Checking your Subscription" page and tap the [URL] listed in the service name column to open the "Provider's website".
For detailed instructions, please refer to the "Steps" section on this page.
Cancel your membership on the "Membership Cancellation" page
The following services can be canceled on the "Membership Cancellation" page.
Applicable Services
- au NAVI WALK
- au Car Navi Light (formerly au Co-driver Navi）
- au Car Navi
Procedure
Please access the "Membership Cancellation" page and complete the procedure.
Canceling via other methods
If you are subscribed to a service through Google Play or the App Store and have set your payment method to au PAY (au Easy Payment), you can complete the procedure in your device's "Settings" or "Play Store app".
Applicable Services
- Google Play subscriptions
- App Store subscriptions
Procedure
Please see the following page for details on how to cancel your subscription.
Other services offered by au (such as au Bicycle Support and au Wellness) can be canceled through their respective dedicated websites.
Steps
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1
Access the "Checking your Subscription" [ご登録中のサービス] page and log in with your au ID.
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2
Tap on the "Link" [リンク] next to the "Service Name" [サービス名] to open the service provider's website.
- You can view the "Recurring Billing ID" required when contacting the service provider directly on this screen.
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3
Go to the cancellation page on the service provider's website and complete the procedure.
The location of the page for cancelling paid services varies depending on the service provider. Tap on items such as "Edit Membership Information / Cancellation" [会員情報の編集／解約のお手続き] or "Cancellation" [解約].
- Below is a common example: If you cannot find the information you need, please check the service provider's website - specifically sections such as Help, FAQ, Inquiries or Troubleshooting - for the relevant steps.
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If located on the page for viewing your own information
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If located at the bottom of the service provider's webpage
For your reference
- au PAY (au Easy Payment) is a service where KDDI collects payments on behalf of service providers for services you have subscribed to or purchased.
- The period during which you can continue using the service after the cancellation varies depending on the service. Please check the available period in the important notes or precautions displayed during the procedure.
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If you wish to suspend or partially suspend the use of au PAY (au Easy Payment), please refer to the following page for instructions on how to configure these settings.
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