I would like to know what to do if I accidentally delete my eSIM
If you have accidentally deleted your eSIM, please go to your nearest au Style/au shop/UQ spot and follow the eSIM reissuance procedure.
We recommend making a reservation before your visit.
For required items when going to the shop, please check the page below.
Important note
- Due to ongoing system maintenance, the online procedure for "eSIM issuance / reissuance using identity verification (eKYC)" [本人確認 (eKYC) を用いたeSIM発行／再発行] is currently unavailable.
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