I would like to check my contract information
I would like to check my contract address
I would like to check my contract address
You can check your registered contract address on My au (Web) .
(The contract address is the address of the contract holder. It is used when sending call details statements, etc. by mail.)
Please see below for detailed instructions.
Steps
-
1
-
2
Tap on "Customer Information" [お客様登録情報].
-
3
The contract address is listed under the "Contract Address/Contact Information" [契約先住所／連絡先].
I would like to check my billing address
I would like to check my billing address
The registered billing address can be checked on My au (Web).
(The billing address refers to the address of the customer responsible for paying the charges. It is used when sending invoices by mail, among other purposes.)
Please see below for detailed instructions.
Steps
-
1
-
2
Tap on "Billing Related Information" [ご請求関連情報].
-
3
The billing address is listed under the "Billing Address/Billing Information" [請求先住所／連絡先].
I would like to check the user name
I would like to check the user name
The registered user name can be checked on My au (Web). Please see below for detailed steps.
Steps
-
1
-
2
Tap on "Customer Information" [お客様登録情報].
-
3
The user name is listed under the "Customer Information" [お客様登録情報] section.
For your reference
- If there is no user registration, the "User Name" [利用者氏名] section will not be displayed.
I would like to check the plan and options I am currently using
I would like to check my current plan
You can check your current plan on My au (app).
Please see below for detailed instructions.
Important note
-
My au does not update the latest information on the 1st of each month.
If you change your plan or options, please check it under "This month" section after 9 a.m. on the 2nd day of the month following the procedure.
Steps
-
1
Launch the My au app, and log in using your au ID.
-
2
Tap on "My Page" [マイページ] at the bottom of the screen.
-
3
Tap on "Check/Change Customer and Billing Information" [お客様登録・ご請求情報の確認・変更].
-
4
Tap on "Contract Information" [ご契約情報].
-
5
You can check your "Plan" [料金プラン], "Options Service" [オプションサービス] and more.
I would like to check the payment status of the device installments (Kaetoku Program/Smartphone Tokusuru Program)
I would like to check the status of the Kaetoku Program/Sumaho Tokusuru Program
You can check the status of Kaetoku Program/Sumaho Tokusuru Program on My au (Web).
Please see below for detailed steps.
Steps
-
1
-
2
Items will be displayed. Tap on "Device Information" [機種情報].
-
3
Tap on "Important Notes" [ご注意事項].
-
4
Tap on "Here" [こちら].
-
5
The contract status of the Kaetoku Program/Sumaho Tokusuru Program will be displayed.
For your reference
-
For details about the Kaetoku Program/Smartphone Tokusuru Program, please refer to the information below.
-
For information regarding the device cost purchased in installments without using the Kaetoku Program/Smartphone Tokusuru Program, please check below.
Has your problem been solved?
