menu

  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese
      about au mobile services

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

      about Internet services
      Contract / Fee / Billing

      0077-7084(Toll Free)

      Connection setting / failure

      0077-777(Toll Free)

x

I would like to know the procedures required when my name changes (due to marriage or name change)

The procedures for changing your name can be completed via My au (Web), at shops, or by mailing documents.

Click here for details on the name change procedures (in Japanese only)

Other necessary procedures

Change the name of your au PAY prepaid card (au WALLET prepaid card)

After completing the name change procedure for your au contract, please contact the au PAY prepaid card (au WALLET prepaid card) desk.

Click here for the contact information (in Japanese only)

Change of registration for au PAY Market

Click here for details (in Japanese only)

Change of name on au PAY card (au WALLET credit card)

Click here for details (in Japanese only)
詳しく

Has your problem been solved?

Yes
No
詳しく
  • All of the indicated amounts exclude tax unless otherwise specified.
Site Map Introduction of au ID About au Brand KDDI HOME Business Corporate Information KDDI Site Map
Site Policy Privacy Policy Disclaimer Operating Environment・Cookie Information About Trademarks

COPYRIGHT © KDDI CORPORATION, ALL RIGHTS RESERVED.