What documents are required when applying through an agent?
When an agent applies, the agent's identity verification documents and required documents will be necessary.
Please check the following for details on the documents required for the procedure.
Documents required if the visitor is other than a legal guardian
Documents required for device upgrade
- Current mobile phone (including IC card)
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Identity verification documents for the contract holder (only if there is an installment contract)/the guardian with parental authority (if the contract holder is a minor)/agent
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Power of attorney from the contract holder
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Parental Consent Form and Filtering Service Application (if the contract holder is a minor)
- If the contract holder is a minor and the agent is a facility-related person, a certificate verifying that the agent is a facility staff member is also required.
Documents required for cancellation
- Current mobile phone (including IC card)
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Identity verification documents of the agent
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Identity verification documents of the contract holder (copy allowed and a document confirming the contract holder's death)
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Power of attorney from the contract holder (a document proving the relationship with the deceased contract holder)
- If the contract holder is a minor and the agent is a facility-related person, a certificate verifying that the agent is a facility staff member is also required.
- If the contract holder is missing, a certificate confirming the missing status is also required.
- If the contract holder is an elderly person and the agent is a lifelong support service provider for the elderly, a certificate verifying that the agent is an employee of the provider is also required. In addition, a power of attorney is required even in the event of the contract holder's death, so it is necessary to prepare a power of attorney in advance, while the contract holder is still alive.
Documents required for changing contract information
(Change of name or surname, address, contact phone number, current plan, optional services and discounts, change of user information)
- Current mobile phone (including IC card)
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Identity verification documents of the agent (in Japanese only)
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Power of attorney from the contract holder
- Depending on the procedure, additional documents may be required.
Documents required for new contract or MNP
(Only if the contract holder is eligible for the Smile Heart discount)
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Identity verification documents of the contract holder
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Identity verification documents of the agent
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Power of attorney from the contract holder
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The Smile Heart discount confirmation document of the contract holder
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Please set the payment method to one of the following
In the case of credit card withdrawal: Credit card (including debit card)
In the case of direct debit from bank account: Cash card or bank passbook + registered seal with the financial institution
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Parental Consent Form and Filtering Service Application (if the contract holder is a minor)
- MNP reservation number (only for new MNP contracts)
- If the contract holder is a minor and the agent is a facility-related person, a certificate verifying that the agent is a facility staff member is also required.
Documents required if the visitor is an adult guardian
Documents required for device upgrade
- Current mobile phone (including IC card)
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Identity verification documents of the agent
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Certificate of Registered Matters (issued within the last 3 months) certifying adult (statutory or voluntary) guardianship
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Parental Consent Form and Filtering Service Application (if the user is a minor)
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Identity verification documents of the guardian with parental authority (copy allowed) (if the user is a minor)
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Identity verification documents of the user (copy allowed) (if the user is a minor and is not registered)
Documents required for cancellation
- Current mobile phone (including IC card)
-
Identity verification documents of the agent
- Certificate of Registered Matters (issued within the last 3 months) certifying adult (statutory or voluntary) guardianship
Documents required for changing contract information
(Change of name or surname, address, contact phone number, current plan, optional services and discounts, change of user information)
- Current mobile phone (including IC card)
-
Identity verification documents of the agent
- Certificate of Registered Matters (issued within the last 3 months) certifying adult (statutory or voluntary) guardianship
- Depending on the procedure, additional documents may be required.
Documents required for new contract or MNP
-
Identity verification documents of the agent
- Certificate of Registered Matters (issued within the last 3 months) certifying adult (statutory or voluntary) guardianship
-
Set the payment method to one of the following
In the case of credit card withdrawal: Credit card (including debit card)
In the case of direct debit from bank account: Cash card or bank passbook + registered seal with the financial institution
- MNP reservation number (only for new MNP contracts)
For your reference
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If the contract holder is a minor and the visitor is the guardian with parental authority, the following documents will be accepted in place of a power of attorney from the contract holder.
In the case of a guardian with parental authority who has already been registered with our company: the guardian with parental authority's identity verification documents
In the case of a guardian with parental authority who has not been registered with our company: documents that prove the parent-child relationship (Certificate of Residence, Certificate of Eligibility)
- However, if the procedure for new contract, new MNP contract, device upgrade involves an application that requires the consent of the contract holder, a power of attorney from the contract holder is required.
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