I would like to check my customer code
You can verify the "customer code" [お客様コード] on the My au (Web).
Please refer to the following for detailed steps.
Important notes
- This page provides explanations using images from My au (Web); however, the same operations can be performed on My UQ mobile (Web).
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Depending on the procedure, you may be asked to provide numbers with similar names, such as a "Billing Code" [ご請求コード], "Customer Number" [お客様番号], or "Payment Number" [決済番号].
Regarding the name of the number you need to verify, please confirm that it is indeed "Customer Code" [お客様コード].
Steps
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1
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2
Tap on "Smartphone/Mobile Phone" [スマートフォン・携帯電話].
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3
Tap on "Contract Details/Procedure" [ご契約内容／手続き].
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4
Tap on "Registered Customer Information" [お客様登録情報].
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5
Check the "Customer Code" [お客様コード] here.
For your reference
- In addition to My au (Web), you can also verify it in the breakdown of your WEB de Billing statement/ your paper billing statement/ in the customer copy provided when you signed up for a new contract or when the contract details were changed.
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The "Customer Code" is an 8-digit alphanumeric code automatically assigned to each contracted line.
It is required when performing procedures such as modifying your contract in writing or exchanging eligible third-party points for Ponta Points.
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