We were unable to obtain approval from the credit card company for the payment due on your credit card. Because of this, our company will charge you directly for this month’s payment.
In this regard, we would like to request you to pay this month’s charge using the payment slip.
Please bring the payment slip with you to a convenience store etc. and pay by the deadline specified on the slip.
In the event that you need to change your method of payment (if, for example, you have already cancelled your credit card), please register the new method via one of the ways listed below: Corporate customers should use the postal system (3).
(1) Register via “My au” -
(2) Register at an au shop / au Style (applies only to au cell phone users).
Please bring your au cell phone with you along with cash or credit card.
(3) Register via mail. Please request an application form from our Customer Center.
Please disregard this notification if you have already registered before you recieved this notification.
In some cases, any services you are using and your contract may be terminated.
In the case that you are paying for your cell phone device by installments, all the remaining installments will be charged at one time after your contract is terminated.
Moreover, please note that you will not be able to use the same cell phone number again once your contract is terminated.