Please reset your au ID password according to the service you are using. For further details, please see below.
Tap the link below to access the password reset page.
If you are resetting the au ID password from an au/UQ mobile smartphone, tablet or iPad, please turn off Wi-Fi and use the device internet. This resetting cannot be done from the computer.
Enter your new password and tap on "Agree to the terms of service and reset" [利用規約に同意して再設定する].
Enter your au ID and tap on "Next" [次へ].
Enter your PIN code and tap on "Next" [次へ].
Enter your new password and tap on "Agree to the terms of service and reset" [利用規約に同意して再設定する].
Once "Password reset is completed" [パスワードの再設定が完了しました] is displayed, it is done.
Please verify your initial au ID and password in the "Start of Service Notice" 「ご利用開始のご案内」sent at the time of your contract.
Please verify your initial au ID and password in the "Important Notice regarding au ID and related services" 「au ID 及び 関連サービスに関する大切なお知らせ」
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