-Important Notice- Request for Address Change
Thank you for always using KDDI.
The registered address is different from your current residence, therefore we were not able to deliver important information.
Invoice will be sent for unsuccessful credit card or bank deduction.
This invoice may not be delivered due to incorrect address resulting suspension of service. Hence we request a change of address upon relocation.
How to Update your Address
① Process at the nearest au Style / au shop, UQ Spot.
au
UQ mobile
② Over the phone
Language assistance available upon request
Please feel free to contact us.
au
0120-959-472
Business hours: 9:00-20:00 *Toll-free *You can contact us even when your phone service is suspended.
UQ mobile
0800-777-5461
Business hours: 10:00-19:00 *Toll-free *You can contact us even when your phone service is suspended.