Request for payment [Cancellation of an au Denki contract]
Thank you for using our services.
According to our records, we have not yet received payment for services you have contracted with us.
If payment cannot be confirmed by the end of the month, the contract will be cancelled.
After the au Denki contract has been cancelled and you have no electricity contract, the power transmission and distribution business operator will stop the supply of electricity.
- Use the payment slip sent to your billing address to pay.
- If you do not have a payment slip to hand, call the number below.
Hours: 9:00 am–5:00 pm (Excludes year-end and new year's holidays)
◆From landline phones: 0120-925-447
◆From au mobile phones: 151 (No area code)