Request for payment
【Advance notice of contract cancellation for accounts contracted under a particular customers' name】

Thank you for using our services.

According to our records, we have not yet received payment for services you have contracted with us.

We ask that you urgently pay using the payment slip after reading the notification postcard sent to you.

Please note that we will terminate your contract if we cannot confirm payment by the due date.

Please accept our apologies if you have already paid your au bill.

Cautions

If we are unable to confirm that you have paid your au bill, in accordance with your contract with us we will inform other mobile phone carriers that you have not paid your bill.

Mobile phone companies will use this information to decide whether to accept your application for a mobile phone contract.
In case of your payment after 9pm, your service may reactivate on the next morning.
Purchase of mobile phone handset(s) and accessories in installments

Please note that if we are unable to confirm that you have paid an installment by the deadline, we may inform credit agencies that you have not paid.
If you do not make payments, you may be required to make a lump-sum payment of your outstanding balance.
Also, we may report any non-payment to credit agencies, which may make it harder for you to successfully apply for credit cards, loans, etc.
For customers who have more than one contract with au

If we are unable to confirm that you have paid by the deadline, we may suspend other services you have a contract for with au or cancel the contracts.

Hours: 9:00 am–5:00 pm (Excludes year-end and new year's holidays)

◆From landline phones: 0120-925-447
◆From au mobile phones with suspended services: 151 (No area code)