au HIKARI Chura High-rise

Internet service: Minimum usage period six months. Early cancellation will result in a fee of 3,200 yen.

  1. Shima discount: Discount plan available with a two-year contract and automatic renewal every two years. Early cancellation will result in a fee of 2,520 yen (no cancellation fees apply during renewal month).
  1. au Package discount : Subscribers must be au mobile phone customers or KDDI Collective Billing customers. KDDI Collective Billing : Subscribers must register under the same name used for their au mobile phone or "au HIKARI Chura" service or be in the same household as an existing subscriber. Family members without the same name and/or address must present proof of family relationship.
    • Payments may be made by direct debit or by credit card.
    • Direct debit/credit card discount: Applied when payment is processed. Separate fee of 100 yen per month applied if paid at service desk.
    • Cannot be combined with prepaid payment services. You may be billed separately for one to two months depending on when processing is carried out. Services rendered during this period will not be eligible for KDDI Collective Billing.
  2. Each contract will be assessed an additional Universal Service fee of 3 yen per month.

Contract period

Setup and registration fees

Customers who choose to cancel services prior to being billed for services but after fiber optic lines have been installed will be charged installation fees and a registration fee upon cancellation.

*6 : Customers who sign up for "au HIKARI Chura" internet, phone, and/or video channel (TV) service at the same time will only be charged one registration fee of 800 yen. However, additional services appliced for at a later date will incur a separate 800-yen registration fee.

  • Fiber optic lines must be installed in order to use service. Not available at all homes or in all areas. *All of the indicated amounts exclude tax unless otherwise specified.

Setup procedure [High-rise] Five easy steps!

For customers in housing complexes already wired for service Customers living in complexes without existing service will require a Home plan.

If your building is already connected

  • Please note that the process may take longer depending on the status of the equipment in your building

Note to customers switching from other services

 

Connect your equipment and telephone immediately once installation is complete. You will no longer be able to use your current phone service following installation, so you must immediately connect your phone and any equipment you received in the mail from the Okinawa Cellular Telephone Company. If you currently use another telephone service, your subscription to that service will be automatically cancelled once the installation work needed to switch to the "au HIKARI Chura" telephone service is complete.

※Note that you will not be able to switch to au HIKARI Chura telephone service if you cancel your previous service before switching. However if you use another non-telephone service (internet or video channel service), you must cancel it yourself after switching to au HIKARI Chura telephone. Once the installation work needed to switch from another phone service (number portability procedure) is complete, you will need to reapply for that service should you wish to return to it after having switched to "au HIKARI Chura".

  • For customers in housing complexes already wired for service

If you want to keep the email address from your previous service provider

 

If you want to keep your current email address, switch to an email address-only account instead of canceling your contract. This procedure will differ for each internet or service provider.

Connection diagram

The VDSL modem with home gateway and the set-top box (for those requesting video channels only) each require a separate power source. Note that in most cases, the VDSL modem with home gateway will connect directly to your phone.