[Internet and fixed line telephone] I forgot my au ID or password
If you forget your au ID password and are unable to log in, you must first set a new password.
For fixed line telephone and internet users
- Customers who use the following internet services may also make use of an au ID.
- au Hikari/au Hikari Chura
- au one net (“Flet’s Hikari”, “Commufa Hikari”, WiMAX, Mobile Communication, and Contents)
- Mansion Plus Telephone
- Cable Plus Telephone
[Customers who applied on or after May 1, 2014]
You have been notified of your au ID/password by “au ID 及び関連サービスに関する大切なお知らせ (An important notice regarding your au ID and related services)” or “ご利用開始のご案内 (Guide of start using the service)”
■Sample Guide of start using the service
