[Internet and fixed line telephone] I forgot my au ID or password

If you forget your au ID password and are unable to log in, you must first set a new password.

For fixed line telephone and internet users

  • Customers who use the following internet services may also make use of an au ID.
    • au Hikari/au Hikari Chura
    • au one net (“Flet’s Hikari”, “Commufa Hikari”, WiMAX, Mobile Communication, and Contents)
    • Mansion Plus Telephone
    • Cable Plus Telephone

[Customers who applied on or after May 1, 2014]

You have been notified of your au ID/password by “au ID 及び関連サービスに関する大切なお知らせ (An important notice regarding your au ID and related services)” or “ご利用開始のご案内 (Guide of start using the service)”

■Sample Guide of start using the service

1: For fixed line telephone and internet users
  • All of the indicated amounts include tax unless otherwise specified.
  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese
      about au mobile services

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

      about Internet services
      Contract / Fee / Billing

      0077-7084(Toll Free)

      Connection setting / failure

      0077-777(Toll Free)