How to use my au Wallet points?

Whether you are accumulating your au Wallet points consciously or unconsciously, use them wisely on various occasion.

Major means of using your au Wallet points

  1. Shopping worldwide
    If you have au wallet Prepaid Card, you can charge (transfer) your points to your au Wallet card to use it at any stores that accept payment with MasterCard.
    Charge (transfer) your au points to your au Wallet Card via Apps.
  2. Discount for a new device purchase
    If you plan to upgrade your current device, you points can be used for a discount.
    1point = ¥1.
  3. Mobile Accessories
    If you need a new charger or fancy headphones, use your points to get one.
    Visit nearby au Shop to make a purchase with your points.

Other FAQ

Looking for a “Pay as You Go‘” (prepaid phone)?

I received an orange card with “au WALLET” written on it. What is it?

What is au Wallet points?

Do you have a customer center that offers service in foreign languages?

I have subscribed to Repair and Delivery Support so what should I do if my au mobile phone malfunctions?

Learn about why people in Japan choose au, one of the reasons that au is the carrier with the highest customer satisfaction rate

  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese
      about au mobile services

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

      about Internet services
      Contract / Fee / Billing

      0077-7084(Toll Free)

      Connection setting / failure

      0077-777(Toll Free)