Looking for a “Pay as You Go‘” (prepaid phone)?

Visit nearby au Shop to make a purchase of your phone.


- Device fee

- Activation fee: ¥4,000

- Initial charge: More than ¥6,000 Prepaid Card purchase is required

- Charger

Document to bring

Your Original ID (i.e. Resident Card, Passport and Health Insurance Card)

For more information, please ask au Shop staff.

Other FAQ

I received an orange card with “au WALLET” written on it. What is it?

What is au Wallet points?

How to use my au Wallet points?

Do you have a customer center that offers service in foreign languages?

I have subscribed to Repair and Delivery Support so what should I do if my au mobile phone malfunctions?

Learn about why people in Japan choose au, one of the reasons that au is the carrier with the highest customer satisfaction rate

  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese
      about au mobile services

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

      about Internet services
      Contract / Fee / Billing

      0077-7084(Toll Free)

      Connection setting / failure

      0077-777(Toll Free)