Do you have a customer center that offers service in foreign languages?

Yes, we have a customer center in foreign languages. Toll free direct numbers are as follows.

09:00 – 20:00 Toll Free

English 0120-959-472
Portuguese 0120-959-473
Chinese 0120-959-476
Korean 0120-959-478
Tagalog 0120-933-952
Vietnamese 0120-933-961

Other FAQ

Looking for a “Pay as You Go‘” (prepaid phone)?

I received an orange card with “au WALLET” written on it. What is it?

What is au Wallet points?

How to use my au Wallet points?

I have subscribed to Repair and Delivery Support so what should I do if my au mobile phone malfunctions?

Learn about why people in Japan choose au, one of the reasons that au is the carrier with the highest customer satisfaction rate

  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

  • By e-mailSend e-mail