I received an orange card with “au WALLET” written on it. What is it?

It is an au WALLET prepaid card. This prepaid e-money card can be used without fear of overspending in a variety of establishments, and it earns WALLET points when you go shopping. Use the points you have earned to pay for other shopping or on your bill from au.

au WALLET Prepaid Card

Other FAQ

Looking for a “Pay as You Go‘” (prepaid phone)?

What is au Wallet points?

How to use my au Wallet points?

Do you have a customer center that offers service in foreign languages?

I have subscribed to Repair and Delivery Support so what should I do if my au mobile phone malfunctions?

Learn about why people in Japan choose au, one of the reasons that au is the carrier with the highest customer satisfaction rate

  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese
      about au mobile services

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

      about Internet services
      Contract / Fee / Billing

      0077-7084(Toll Free)

      Connection setting / failure

      0077-777(Toll Free)