What to bring to get started?

Getting a device in Japan means making a contract with a mobile carrier.
Bring required documents to nearby au Shop to start a new contract.
Check here for required documents.

Other FAQ

Where to get a new phone?

How does my contract work?

How do I choose my device/phone plan/data plan?

To whom do I direct my questions?

Learn about why people in Japan choose au, one of the reasons that au is the carrier with the highest customer satisfaction rate



  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

  • By e-mailSend e-mail