To whom do I direct my questions?

In case you need to ask questions, make a visit at nearby au Shop or call au Customer Center. Inquiries via email is also available. Ask us anytime.

Other FAQ

Where to get a new phone?

How does my contract work?

How do I choose my device/phone plan/data plan?

What to bring to get started?

Learn about why people in Japan choose au, one of the reasons that au is the carrier with the highest customer satisfaction rate

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  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

  • By e-mailSend e-mail

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