- ・Japanese/日本語
・English/English
- ・Chinese/中文
How to read "WEB de 請求書" (Web de Invoice)
WEB bill verification is only in Japanese.
Please feel free to contact the call center for the amount or for the breakdown of your bill.
We could speak to you in your language.
Customer Support Center (English) 0120-959-472
My au Verification on the web
Please click the URL below
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Click [WEBで確認 (My au)] (Verification on the WEB (My au)).
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Enter your au ID in the space ⑴.
Next, enter hiragana characters in space ⑵.
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Enter your password (8 or above alpha numeric characters) in space under the number.
Lastly, press the orange button [ログイン] (Log in).
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4
First time to log in, when connnecting using wifi, when logging in using a device other than ordinarily used, a URL will be sent to the telephone number registered to your auID by sms (c-mail).
- when this screen is not shown, skip to 7.
- when this screen is not shown, skip to 7.
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Tap the URL in the SMS received and tap next to continue.
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Log in confirmation will be shown, tap orange button [許可する] (Allow).
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Device is recognized. Return to the log in screen of the device you are trying to log in.
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Automatically you will be transferred to My au screen, you can check your Bill information.
To check the breakdown of your bill, click the orange button.
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Enter your four-digit pincode number, then click the orange button.
Your pincode number is the number you set at the beginning of your contract.
- this is shown in the document when you signed the contract, please verify.
Mistake for 3consecutive times on the same day, will be locked and cannot be used till the following day.
If you do not know your pincode number, it is necessary to set a new one.
- this is shown in the document when you signed the contract, please verify.
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10
Bill breakdown screen.
My au application
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When scrolling down the screen, the below icon is there.
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The amount shown beside is the fixed amount of the bill.
You can see the simple breakdown by tapping > on the right side of the amount.
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If you want to see a more detailed breakdown, tap [内訳を詳しく見る] (See the detailed breakdown) below.
Have you relocated since you started using au Service?
You might not receive important notice if your au registered address has changed.
Telephone and data transmission might be suspended for temporarily if you do not receive notices particularly billing related ones.
Inquiry over the phone
Business Hours: 9:00 – 20:00 *1
*1 For lost or stolen phone, inquiry will be accepted 24 hours
Inquire through message
(English, Chinese, Portuguese)
Business Hours: 10:00 – 19:00 *1
*1 Inquiries after business hours will be attended the next day
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