Foreign Language Service Store Locator

au Shop Business Structure Associated with Countermeasures for the New Coronavirus Infection (COVID-19)

At present, au shops across Japan have resumed normal business operations with the implementation of safety and health measures[1] to ensure that customers can visit au shops with peace of mind.

  1. Staff are required to wear masks, partitions are installed at the reception desk to prevent droplet infection, and more
    In-shop disinfection with disinfectant spray, disinfectant sheets, etc.
    Ensuring social distancing by reducing the number of reception counters, etc.
    • Countermeasures vary depending on the environment of the shop.

As the number of reception counters will continue to be limited, in some cases we may decline to offer some types of support depending on shop conditions.

Depending on conditions, the business hours of each shop may change. Confirm the business hours of each shop with the search feature below before visiting.

Request to customers

We ask that you wear a mask and take your temperature before coming to the shop. If you have any concerns about your health, please refrain from visiting a shop. [2]
To ensure a smooth visit to the shop, we ask for your cooperation in the following matters.

1. Prepare in advance

  • If you require data backup (model change, new contract, malfunction/repair support) for your current smartphone/mobile phone
  • Preparing the documents required for a contract

2. Use the "Shop Reservation" feature for the au shop you are visiting.

Inquires by Phone

English:0120-959-472(Toll Free)

Portuguese:0120-959-473(Toll Free)

Chinese:0120-959-476(Toll Free)

Tagalog:0120-933-952(Toll Free)

Vietnamese:0120-933-961(Toll Free)

  • From the perspective of preventing the spread of infection of the novel coronavirus, we are unable to provide a sufficient reception system, and it may take some time to answer telephone calls or reply to message inquiries.
  1. Please refrain from visiting the shop if you have a fever, cough, sore throat, or other symptoms of a cold, or if you have returned to Japan from overseas within the last two weeks.

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Hokkaido

au shop Name Address Hours Phone Number Languages
Service by
Interpreting *
Staff
Yanagizaki-cho207,
Hiyama-gun, Esashi-cho,
Hokkaido
10a.m.-7p.m. 082-850-0193
0800-700-2377

  • * Available in English, Chinese, Korean, Spanish, Portuguese, Vietnam, Filipino, Thai, French, Nepali, Hindi, Russian and Indonesian.

Our Stores with International Services

  • au SAPPORO (Hokkaido, Sapporo) [MAP]

    Business Hours
    10a.m.-9p.m. (Receptionist until 8p.m.)
    Days Closed
    Closed when Sapporo paseo is closed
    Telephone
    0800-300-0093
    Access
    Directly connected to JR Sapporo Station, Namboku Line Sapporo Station, Toho Line Sapporo Station

  • au SENDAI (Miyagi, Sendai) [MAP]

    Business Hours
    10a.m.-7p.m.
    Days Closed
    Open 7 days a week
    Telephone
    0800-300-3511
    Access
    3min. walk from Subway Aoba-dori Ichibancho Station
    5min. walk from Subway Hirose Station
    10min. walk from JR Aoba Station
    14min. walk from JR/Sendai Subway Station

  • au HONJOWASEDA (Saitama, Honjo) [MAP]

    Business Hours
    10a.m.-7p.m.
    Days Closed
    Open 7 days a week
    Telephone
    0800-300-0077
    Access
    Right in front of JR Joetsu / Hokuriku Shinkansen Honjo Waseda Station North Exit intersection

  • au KASHIWA (Chiba, Kashiwa) [MAP]

    Business Hours
    10a.m.-9p.m. (Receptionist until 8p.m.)
    Days Closed
    Closed when Kashiwa Takashimaya Station Mall is closed
    Telephone
    0800-080-5377
    Access
    Directly connected to JR Joban Line, Tobu Urban Park Line Noda Line Kashiwa Station

  • au OMIYA (Saitama, Omiya) [MAP]

    Business Hours
    10:30a.m.-8:00p.m.
    Days Closed
    Closed when OMIYA MARUI is closed
    Telephone
    0800-080-6970
    Access
    2min. walk from JR Omiya Station

  • au TOKOROZAWA (Saitama, Tokorozawa) [MAP]

    Business Hours
    10a.m.-9p.m.
    Days Closed
    Open 7 days a week
    Telephone
    0800-080-7194
    Access
    Directly connected to Tokorozawa Station MAP

  • au UENO (Tokyo, Ueno) [MAP]

    Business Hours
    10a.m.-7p.m.
    Days Closed
    Open 7 days a week
    Telephone
    0800-123-3196
    Access
    5min. walk from JR Ueno Station

  • au IKEBUKURO (Tokyo, Ikebukuro) [MAP]

    Business Hours
    10a.m.-8p.m.
    Days Closed
    Open 7 days a week
    Telephone
    0800-080-7365
    Access
    4min. walk from Ikebukuro Station

  • au SHINJUKU (Tokyo, Shinjuku) [MAP]

    Business Hours
    10a.m.-8p.m.
    Days Closed
    Open 7 days a week
    Telephone
    0800-300-0081
    Access
    1min. walk from Shinjuku Station

  • au SHIBUYA SCRAMBLE SQUARE (Tokyo,Shibuya) [MAP]

    Business Hours
    10a.m.-9p.m. (Receptionist until 8p.m.)
    Days Closed
    Closed when Shibuya Scramble Square is closed
    Telephone
    0800-080-4044
    Access
    Direct access from and right above Shibuya Station

  • au SHIBUYA MODI (Tokyo, Shibuya) [MAP]

    Business Hours
    11a.m.-9p.m.
    Days Closed
    Closed when Shibuya Modi is closed
    Telephone
    0800-123-4403
    Access
    4min. walk from Shibuya Station

  • au KICHIJOJI (Tokyo,Kichijoji) [MAP]

    Business Hours
    10:30a.m.-8p.m.
    Days Closed
    Closed when Marui Kichijoji store is closed
    Telephone
    0800-300-6222
    Access
    1min. walk from South Exit of Kichijoji Station

  • au TACHIKAWA (Tokyo, Tachikawa) [MAP]

    Business Hours
    10:00a.m.-9:30p.m. (9:00p.m. on Sundays and holidays)
    Days Closed
    Closed when ecute TACHIKAWA is closed
    Telephone
    0800-080-6968
    Access
    Directly connected to JR Tachikawa Station

  • au HACHIOJI (Tokyo, Hachioji) [MAP]

    Business Hours
    10a.m.-8p.m.
    Days Closed
    Closed when Hachioji Octore is closed
    Telephone
    0800-080-5052
    Access
    1min. walk from JR Hachioji Station

  • au YOKOHAMA (Kanagawa, Yokohama) [MAP]

    Business Hours
    10a.m.-9p.m.
    Days Closed
    Closed when JOINUS is closed
    Telephone
    0800-080-5057
    Access
    Directly connected to Yokohama Station

  • au MINATOMIRAI (Kanagawa, Yokohama) [MAP]

    au MINATOMIRAI has been redesigned to offer a new and furthermore convenient experience, where you can switch mobile phone models more quickly. Come and experience “a little bit ahead of the usual” au at MINATOMIRAI.

    Business Hours
    11a.m.-8p.m.
    Days Closed
    Closed when Collette Mare is closed
    Telephone
    0800-300-0097
    Access
    Directly connected to North Exit of JR Sakuragi-cho Station
    1min. walk from JR/Yokohama municipal subway Sakuragi-cho Station
    7min. walk from Minatomirai Line Minatomirai Station

  • au NAGOYA (Nagoya, Sakae) [MAP]

    Business Hours
    10a.m.-7p.m.
    Days Closed
    Open 7 days a week
    Telephone
    0800-300-0082
    Access
    5min. walk from Subway Higashiyama Line Sakae Station
    8min. walk from Subway Metro Line Sakae Station
    5min. walk from Exit Meitetsu Seto Line Sakaecho Station

  • au KYOTO (Kyoto, Shijo Kawaramacho) [MAP]

    Business Hours
    10a.m.-8p.m.
    Days Closed
    Open 7 days a week
    Telephone
    0800-300-3600
    Access
    1min. walk from Hankyu Railway Kyoto Line Kawaramachi Station Exit 8

  • au OSAKA (Osaka, Umeda) [MAP]

    Business Hours
    10a.m.-8p.m.
    Days Closed
    Closed when GRAND FRONT OSAKA is closed
    Telephone
    0800-300-0083
    Access
    5min. walk from JR Osaka Station Central Entrance
    12min. walk from JR Tozai Line Kita-shinchi Station
    10min. walk from Subway Yotsubashi Line Nishiumeda Station
    7min. walk from Subway Midosuji Line Umeda Station
    12min. walk from Subway Tanimachi Line Higashi-Umeda Station

  • au ABENO (Osaka, Abeno) [MAP]

    Business Hours
    11a.m.-9p.m. (Receptionist until 8p.m.)
    Days Closed
    Closed when Hoop is closed
    Telephone
    0800-080-0050
    Access
    3min. walk from JR Osaka Circular Line, Hanwa Line Tennoji Station
    1min. walk from Osaka Metro Midosuji Line, Tanimachi Line Tennoji Station
    Right in front of Kintetsu Minami Osaka Line Osaka Abe Nogashi

  • au FUKUOKA (Fukuoka, Tenshin) [MAP]

    Business Hours
    10a.m.-7p.m.
    Days Closed
    Open 7 days a week
    Telephone
    0800-300-0085
    Access
    6min. walk from Airport Line Tenjin Station
    7min. walk from Nanakuma line Tenjinminami station
    4min. walk from Tenjin Omuta Line Nishitetsu Fukuoka (Tenjin) Station

  • au HAKATA (Fukuoka,Hakata) [MAP]

    Business Hours
    10a.m.-9p.m. (Receptionist until 8p.m.)
    Days Closed
    Closed when Hakata Marui is closed
    Telephone
    0800-300-0029
    Access
    Directly connected to JR Hakata Station, Hakata Subway Station

  • au NAHA(Okinawa, Naha) [MAP]

    Business Hours
    10a.m.-8p.m.
    Days Closed
    Open 7 days a week
    Telephone
    098-861-1290
    Access
    1min. walk from Yui Rail Kencho-mae Station

KDDI Flagship Store (in Japanese only)

Enter a station, city or prefecture

  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese
      about au mobile services

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

      about Internet services
      Contract / Fee / Billing

      0077-7084(Toll Free)

      Connection setting / failure

      0077-777(Toll Free)

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