※1 Limited only to reception time
(10:00~20:00/Everyday excluding New Years).
※2 Depending on center situation, consultation may be done via returned call.
I don't have time to go to the store →
Register any time when done via call ※1
Waiting long in line is tiring→
No waiting time when registration is done via call! ※2
I'm worried because contracting is done in Japanese →
Assistance can be done in preferred language! ※2
Changing your phone model can be done in 3 easy steps
STEP 1. Register via call
STEP 2. Receive phone model at home
STEP 3. Activate line on new phone model via call
Changing your phone model can be done in 3 easy steps!
For further inquiries
【Information/Registration via call】
auカスタマーサービス
（au Customer Service）
10:00-20:00
Everyday excluding New Years
※Supported languages: Japanese, English, Chinese, Portuguese, Tagalog, Vietnamese
For inquiries about other services
https://www.au.com/english/support/faq/
https://www.au.com/english/support/faq/
【Notes】
※1 Limited only to reception time (10:00~20:00/Everyday excluding New Years).
※2 Depending on center situation, consultation may be done via returned call.
※For inquiries about available phone models, please contact us. However, preferred model is not always offered depending on stock availability.
※Not applicable for minors.
※Additional fee will be charged during contracting process.
※Please note that the use of various coupons is not possible. For further details, please check to the center.
※1 Limited only to reception time (10:00~20:00/Everyday excluding New Years).
※2 Depending on center situation, consultation may be done via returned call.
※For inquiries about available phone models, please contact us. However, preferred model is not always offered depending on stock availability.
※Not applicable for minors.
※Additional fee will be charged during contracting process.
※Please note that the use of various coupons is not possible. For further details, please check to the center.