Here is the guide to usage methods for the Global Support compatible model you have rented or purchased.

Rental fees

Rental fees

Up to 30 days

¥300 / day

For 31 days or more

¥1,260 / week

  • The rental period runs from the day the handset is received (for home delivery, the day it arrives) until the day it is actually returned to KDDI.

Application handling charge

¥500 / order

  • Applies when reservations are made by telephone or at an au shop, or for "same day lending" at an airport counter. Does not apply when ordering from a PC or from a mobile phone.

Compensation system for handsets,etc.

(participation optional)

¥200 / day for each handset

  • Theft / loss: 50% exemption of compensation charge, accident/damage: 100% exemption of compensation charge

Home delivery handling charge

¥500

  • Commission fee for lending. The commission fee is not incurred if you use the shipping label included in the pouch to return the terminal.

Cancellation charge

For cancellation applications made after the following penalty-free periods, a charge of ¥2,000 is incurred for each handset.

Rental application method

Place of receipt

Penalty-free period

Via customer phone call

Narita International Airport, Haneda International Airport, Central Japan International Airport, Kansai International Airport
  • Receipt cannot be made from au shops or via home delivery.

Date of receipt (prior to receiving phone)

Via au shop

Narita International Airport

2 days prior to the date of receipt

Haneda International Airport, Central Japan International Airport, Kansai International Airport, home delivery

3 days prior to the date of receipt

 au shop

4 days prior to the date of receipt

Via the Web

Narita International Airport

2 business days prior to the date of receipt

Haneda International Airport, Central Japan International Airport, Kansai International Airport, home delivery

  • Receipt cannot be made from au shops.

3 business days prior to the date of receipt

  • Business days: Days other than Saturdays, Sundays, and holidays

About payment methods

Rental fees and the like will be calculated into ordinary monthly au telephone charges.

Note

To avoid the high charges that may be incurred when using packet communications, it is recommended to select a carrier covered under the Two-step data flat for Overseas.


Check the link below for details about the Two-step data flat for Overseas.

  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Japanese

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

  • By e-mailSend e-mail

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