Guide for designated counters

Narita International Airport

Narita Airport KDDI Counter (Terminal 1/4F)

Services

  • Inquiries (how to use overseas, setting guidance, etc.)
  • Referral services for overseas Wi-Fi routers
  • Purchase of au+1collection, optional products, KDDI Super World Card, and au prepaid cards available.
  • Charging for au WALLET Card (9:00 to 19:30)
  • Suspension/cancellation procedures for au communication services (9:00 to 19:30)[1]
  • Collection of charges(9:00 to 19:30) *10:00 to 19:00 when calculating after returning to Japan
  • "au World Service Handset Rental" is no longer accepted as of March 13, 2018.

Narita Airport KDDI Counter (Terminal 2/3F)

Services

  • Inquiries (how to use overseas, setting guidance, etc.)
  • Referral services for overseas Wi-Fi routers
  • Purchase of au+1collection, optional products, KDDI Super World Card, and au prepaid cards available.
  • Charging for au WALLET Card (9:00 to 19:30)
  • Suspension/cancellation procedures for au communication services (9:00 to 19:30)[1]
  • Collection of charges(9:00 to 19:30) *10:00 to 19:00 when calculating after returning to Japan
  • "au World Service Handset Rental" is no longer accepted as of March 13, 2018.

Tokyo International Airport (Haneda)

Tokyo International Airport (Haneda) KDDI Counter (3F)

Services

  • Inquiries (how to use overseas, setting guidance, etc.)
  • Referral services for overseas Wi-Fi routers
  • Purchase of au+1collection, optional products, KDDI Super World Card, and au prepaid cards available.
  • Charging for au WALLET Card (9:00 to 20:00)
  • Suspension/cancellation procedures for au communication services (9:00 to 20:30)[1]
  • Collection of charges (9:00 to 20:00) *10:00 to 20:00 when calculating after returning to Japan
  • "au World Service Handset Rental" is no longer accepted as of March 13, 2018.

Kansai International Airport

Kansai Airport KDDI Counter (4F)

Services

  • Inquiries (how to use overseas, setting guidance, etc.)
  • Referral services for overseas Wi-Fi routers
  • Charging for au WALLET Card (9:00 to 19:30)
  • Suspension/cancellation procedures for au communication services (9:00 to 19:30)[1]
  • Collection of charges (9:00 to 19:30)
  • Purchase of au+1collection and optional products
  • "au World Service Handset Rental" is no longer accepted as of March 13, 2018.

Centrair (Central Japan International Airport)

Centrair (Central Japan International Airport) KDDI Counter (3F)

Services

  • Inquiries (how to use overseas, setting guidance, etc.)
  • Referral services for overseas Wi-Fi routers
  • Purchase of au+1collection, optional products, KDDI Super World Card, and au prepaid cards available.
  • Charging for au WALLET Card (9:00 to 19:30)
  • Suspension/cancellation procedures for au communication services (9:00 to 19:30)[1]
  • Collection of charges (9:00 to 19:30) *10:00 to 19:00 when calculating after returning to Japan
  • "au World Service Handset Rental" is no longer accepted as of March 13, 2018.

Notes

[How to use]Click below for how to use au World Service (au mobile phones).

  • Items without specific hours listed are all available throughout the business hours at each counter.
  1. For corporate line contracts, suspension/cancellation procedures for au communication services are not accepted. Furthermore, applications for temporary suspension and reuse are not accepted.
  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

  • By e-mailSend e-mail

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