Guide for designated counters

Narita International Airport

Services

Inquiries (how to use overseas, setting guidance, etc.)
Referral services for overseas Wi-Fi routers
Purchase of au+1collection, optional products, KDDI Super World Card, and au prepaid cards available.
Suspension/cancellation procedures for au communication services (9:00 to 19:30)[1]
Collection of charges(9:00 to 19:30) *10:00 to 19:00 when calculating after returning to Japan
"au World Service Handset Rental" is no longer accepted as of March 13, 2018.

Services

Inquiries (how to use overseas, setting guidance, etc.)
Referral services for overseas Wi-Fi routers
Purchase of au+1collection, optional products, KDDI Super World Card, and au prepaid cards available.
Suspension/cancellation procedures for au communication services (9:00 to 19:30)[1]
Collection of charges(9:00 to 19:30) *10:00 to 19:00 when calculating after returning to Japan
"au World Service Handset Rental" is no longer accepted as of March 13, 2018.

Services

Inquiries (how to use overseas, setting guidance, etc.)
Referral services for overseas Wi-Fi routers
Purchase of au+1collection, optional products, KDDI Super World Card, and au prepaid cards available.
Suspension/cancellation procedures for au communication services (9:00 to 20:30)[1]
Collection of charges (9:00 to 20:00) *10:00 to 20:00 when calculating after returning to Japan
"au World Service Handset Rental" is no longer accepted as of March 13, 2018.

This location will close on Monday, September 30, 2019.

Services

Inquiries (how to use overseas, setting guidance, etc.)
Referral services for overseas Wi-Fi routers
Suspension/cancellation procedures for au communication services (9:00 to 19:30)[1]
Collection of charges (9:00 to 19:30)
Purchase of au+1collection and optional products
"au World Service Handset Rental" is no longer accepted as of March 13, 2018.

This location closed on Sunday, June 30, 2019.

Notes

［How to use］Click below for how to use au World Service (au mobile phones).

Items without specific hours listed are all available throughout the business hours at each counter.

For corporate line contracts, suspension/cancellation procedures for au communication services are not accepted. Furthermore, applications for temporary suspension and reuse are not accepted.