Guide for designated counters

Narita Airport KDDI Counter (Terminal 1/4F)

Narita Airport KDDI Counter (Terminal 2/3F)

Tokyo International Airport (Haneda) KDDI Counter (3F)

These locations closed on Sunday, March 29, 2020.

Centrair (Central Japan International Airport) KDDI Counter

This location closed on Sunday, June 30, 2019.

Kansai Airport KDDI Counter

This location closed on Monday, September 30, 2019.


[How to use]Click below for how to use au World Service (au mobile phones).

  • Items without specific hours listed are all available throughout the business hours at each counter.
  1. For corporate line contracts, suspension/cancellation procedures for au communication services are not accepted. Furthermore, applications for temporary suspension and reuse are not accepted.
  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese
      about au mobile services

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

      about Internet services
      Contract / Fee / Billing

      0077-7084(Toll Free)

      Connection setting / failure

      0077-777(Toll Free)