Guide for designated counters

Narita International Airport

Narita Airport KDDI Counter (Terminal 1/4F)

Narita Airport KDDI Counter (Terminal 1/4F)

Services

  • Inquiries (how to use overseas, setting guidance, etc.)
  • Referral services for overseas Wi-Fi routers
  • Purchase of au+1collection, optional products, KDDI Super World Card, and au prepaid cards available.
  • Charging for au WALLET Card (9:00 to 19:30)
  • Suspension/cancellation procedures for au communication services (9:00 to 19:30)[1]
  • Collection of charges(9:00 to 19:30) *10:00 to 19:00 when calculating after returning to Japan
  • "au World Service Handset Rental" is no longer accepted as of March 13, 2018.

Narita Airport KDDI Counter (Terminal 2/3F)

Narita Airport KDDI Counter (Terminal 2/3F)

Services

  • Inquiries (how to use overseas, setting guidance, etc.)
  • Referral services for overseas Wi-Fi routers
  • Purchase of au+1collection, optional products, KDDI Super World Card, and au prepaid cards available.
  • Charging for au WALLET Card (9:00 to 19:30)
  • Suspension/cancellation procedures for au communication services (9:00 to 19:30)[1]
  • Collection of charges(9:00 to 19:30) *10:00 to 19:00 when calculating after returning to Japan
  • "au World Service Handset Rental" is no longer accepted as of March 13, 2018.

Tokyo International Airport (Haneda)

Tokyo International Airport (Haneda) KDDI Counter (3F)

Tokyo International Airport (Haneda) KDDI Counter (3F)

Services

  • Inquiries (how to use overseas, setting guidance, etc.)
  • Referral services for overseas Wi-Fi routers
  • Purchase of au+1collection, optional products, KDDI Super World Card, and au prepaid cards available.
  • Charging for au WALLET Card (9:00 to 20:00)
  • Suspension/cancellation procedures for au communication services (9:00 to 20:30)[1]
  • Collection of charges (9:00 to 20:00) *10:00 to 20:00 when calculating after returning to Japan
  • "au World Service Handset Rental" is no longer accepted as of March 13, 2018.

Kansai International Airport

Kansai Airport KDDI Counter (4F)

Kansai Airport KDDI Counter (4F)

Services

  • Inquiries (how to use overseas, setting guidance, etc.)
  • Referral services for overseas Wi-Fi routers
  • Charging for au WALLET Card (9:00 to 19:30)
  • Suspension/cancellation procedures for au communication services (9:00 to 19:30)[1]
  • Collection of charges (9:00 to 19:30)
  • Purchase of au+1collection and optional products
  • "au World Service Handset Rental" is no longer accepted as of March 13, 2018.

Centrair (Central Japan International Airport)

Centrair (Central Japan International Airport) KDDI Counter (3F)

Centrair (Central Japan International Airport) KDDI Counter (3F)

Services

  • Inquiries (how to use overseas, setting guidance, etc.)
  • Referral services for overseas Wi-Fi routers
  • Purchase of au+1collection, optional products, KDDI Super World Card, and au prepaid cards available.
  • Charging for au WALLET Card (9:00 to 19:30)
  • Suspension/cancellation procedures for au communication services (9:00 to 19:30)[1]
  • Collection of charges (9:00 to 19:30) *10:00 to 19:00 when calculating after returning to Japan
  • "au World Service Handset Rental" is no longer accepted as of March 13, 2018.

Notes

[How to use]Click below for how to use au World Service (au mobile phones).

  • Items without specific hours listed are all available throughout the business hours at each counter.
  1. For corporate line contracts, suspension/cancellation procedures for au communication services are not accepted. Furthermore, applications for temporary suspension and reuse are not accepted.
  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

  • By e-mailSend e-mail

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