Prepaid services are very easy to use. All you have to do is buy a prepaid phone and prepaid card and register for usage start-up. And if you want to continue using prepaid services, just register each new prepaid card. You can also check the registered balance and remaining usage days.

  • You will not be charged a communications charge if you dial 1400 or 1407

How to register

If you are using this service for the first time, first you register for usage start-up.
Follow these same instructions when registering additional prepaid cards.

  • 1

    Dial 1400 on your prepaid phone.

  • 2

    Following the voice guidance, dial (card registration).

  • 3

    Next, dial the 16 digit card number on the back of the prepaid card, and then press at the end.

  • 4

    This completes registration of usage start-up. Your balance and remaining usage days are announced after registration is completed.

  • If you enter in a wrong digit, press the * button to re-enter the information.
  • Please be aware that if you enter incorrect information several times, you may not be able to use this service.
  • Please be aware that if you register for usage start-up late at night or register a card late at night during the card re-registration period, it might take some time before you can receive calls.

How to check registered balance and remaining usage days

  • 1

    Dial 1400 on your prepaid phone.

  • 2

    Following the voice guidance, dial 2 (card registration).

  • 3

    Your registered balance and the remaining usage days at the time at which the check is performed are announced.

How to select voice guidance in a foreign language

You can select voice guidance in a foreign language.
If you do not select a foreign language, all voice guidance will be in Japanese.

  • 1

    Dial 1407 on your prepaid phone.

  • 2

    Select a language following the voice guidance.

    1 Japanese

    2 English

    3 Portuguese

    4 Korean

    5 Chinese

    6 Thai

  • 3

    Selection complete. All future voice guidance will be in the language you selected.

  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Japanese

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

  • By e-mailSend e-mail

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