Answering Service EX provides the following two functions.
300 yen per month
Automatic distribution of messages
Customers can make an application for this service only at the time of purchasing an au mobile phone (such as when starting au mobile subscription, changing models, and purchasing an additional phone). If terminated, the service cannot be reinstated until a new au mobile phone is purchased.
If the au mobile phone is transferred or assigned, the Service "Keitai Safety Support Plus LTE", "Keitai Safety Support Plus", "Keitai Safety Support" are carried over to the new customer.
Keitai Guarantee Plus Service/Keitai Guarantee Plus Service LTE
Keitai Guarantee Service Plus LTE offers the following services as well.
Discount on the au IC card change charge
You can get a discount of ¥100 on the au IC card change charge of ¥2,000 when using the replacement mobile phone delivery service.
Keitai Guarantee Service* As of September 9, 2013, new applications for Keitai Safety Support are no longer being accepted.
Lost mobile phone support service
KDDI supports customers to purchase a new au mobile phone  when they have lost their phone or had it stolen.
When customers do not use any of the services specified in 3 to 5 above for one year, 1,000 points under the "au WALLET Point Program" are provided to such customers.
Customers can receive a free battery pack when using the same au mobile phone for one year, and another battery pack when using the phone for three years (Up to two battery packs).
The Keitai Security Pack consists of the following three applications.
Precautions when using 3LM Security
Precautions when using remote support application
Transmission charges will be assessed when using the following applications, so fixed-rate service is recommended.
While there are many useful informative sites on the Internet, there are also "deaikei (dating) sites", "fraudulent site or near-fraudulent site", "xrated site", which are harmful to, or prohibited from being provided to, minors.
Au provides the following filtering services so that minors can use Smartphone or cellular phone in a secured and safe manner.
The filtering application used by this service restricts access to such web pages or the use of such applications as may be deemed inappropriate in connection with all Smartphone transmission (i.e. 4G, LTE, WiMAX, 3G, and Wi-Fi). The level of restriction on the access may be selected by parents/guardians from three categories, including, "Schoolchild", "Junior High School Student", and "High School Student".
|Monthly charges||not applicable|
|Compatible model||Safety Access for Android™: au smartphone compatible with Android™ 2.2 or later
Safety Access for iOS: iPhone or iPad (excluding Wi-Fi- models) running iOS 5.1 or later
Safety Access Service
Customers who subscribe to the Upgrade Program when purchasing an eligible model, and who purchase their phone through an installment contract (24 months), can change to a new model after 18 months of use, at which time any outstanding monthly payment balance for the previous device will be waived.
If you subscribe to the Upgrade Program at the same time you purchase a model that is specified by KDDI after April 1, 2016, even if changing the model between the 13th month and 18th month, the remaining amount of the installment payments for the device you have used (the payments for the seven months from the 19th month to 25th month) are waived by paying an advance use fee of ¥2,000*.
*Consumption tax is not incurred for the advance use fee.
|Program charge||¥300/month * Consumption tax is not applied to the program charge.|
au Smart Pass service provides unlimited application usage, data storage, security software and various coupons for a monthly charge of ¥372.
Select Pack is a service that can be used for ¥300/month (excluding tax) that includes select services for unlimited use, coupons and other member benefits, and repair fee support.
Rates for calls made and packet transmissions used abroad differ from those in Japan, and are not subject to the discount services or the packet transmission fixed charges/discount services available in Japan. Therefore, caution is required when making calls and using packet transmissions abroad because they can be very expensive.
World Flat-rate Data or Overseas Double-Teigaku is applied for the use of packet transmission through specified overseas carriers. For details of specified overseas carriers and conditions, check the World Flat-rate Data or Overseas Double-Teigaku page.
If you are subscribed to a domestic packet communication flat-rate service, packet communication charges eligible for World Flat-rate Data or Overseas Double-Teigaku are not eligible for free call allowances included in each rate plan. However, free call allowances included in each rate plan are applied to packet communication charges ineligible for World Flat-rate Data or Overseas Double-Teigaku. Even if you are subscribed to Family Discount or Business Discount and the Sharing Course is selected, unused free call allowances of other family members or other members in the group are not applied.
Notes on "au World Service CDMA"
Packet transmission using 3G smartphones costs ¥0.2/packet (tax-free), packet transmission using other models costs ¥0.35/packet (tax-free), and packet transmission using LTE smartphones costs ¥1.6/packet (tax-free)
SMS (some 3G models requires either of EZ 3G course or IS NET course for SMS transmission)
|Transmission charge||Reception charge|
|SMS (C-mail)||¥100/message (tax-free)||Free|
|SMS (i)||¥100/message (tax-free) ||Free|
Notes on "au World Service GSM"
(1)The service area for customers using 4G LTE may differ from that of 3G customers. For more information, check the Using overseas (au World Service) page.
Packet transmission using 3G smartphones costs ¥0.2/packet (tax-free), packet transmission using other models costs ¥50 up to 50 packets and ¥0.2/packet for more than 50 packets (tax-free), and packet transmission using LTE smartphones costs ¥1.6/packet (tax-free)
|SMS (C-mail)||¥100/message (tax-free)||Free|
|SMS (i)||¥100/message (tax-free) *||Free|
Calling charges to eligible countries and regions with au International Calling Service are as follows.
|Up to 15min/call||Over 15min/call|
|Calls/month||First 50 calls/month||Free||+¥20/30sec(tax-exempt)|
|From 51st call/month||Charge that applies to each call after the 50th call ¥300/call (tax-exempt)|
China(excluding Macao)/Philippines/South Korea/Thailand/Taiwan/Vietnam/Hong Kong/Malaysia/India/Nepal/Brazil/Peru/Mainland USA(excluding Alaska)/Canada/Mexico/Hawaii/Guam/United Kingdom/Austria/Netherlands/Norway/Portugal/Sweden
You must subscribe to Kakeho (Unlimited Calling Plan) or Super Kakeho (Unlimited Calling Plan S)*.
*This includes (V) and (VK) plans. Kakeho plans for 3G mobile phones are not eligible.
|Eligible Flat-rate Data services*||Monthly flat charges(tax-exempt)|
|Flat-rate Data 5/8/10/13||¥980|
|Flat-rate Data 2/3||¥1,480|
Rates apply from the month following the month of subscription. If you cancel in the middle of a month, calculation on a prorated basis is not applied and the flat rate is incurred.