Service

au Wi-Fi SPOT

  1. When entering into an au Communication Service Agreement with KDDI Corporation/Okinawa Cellular Telephone Company, customers agree to the au Wi-Fi SPOT terms of service established by Wire and Wireless Co., Ltd.
    Wire and Wireless Co., Ltd. provides the au Wi-Fi SPOT service free of charge to eligible customers based on these terms of service.
    au Wi-Fi SPOT terms of service (in Japanese only)
  2. To use au Wi-Fi SPOT, you must subscribe to an eligible rate plan or service. Usage charges vary depending on the rate plan or service. Check the following page.
    au Wi-Fi SPOT (in Japanese only)
  3. au mobile phones include information that allows you to immediately use au Wi-Fi SPOT in Japan without configuring any settings. However, the following setting is required for using all the spots.
    <Android smartphones>
    Select "au WI-Fi SPOT settings" in the "au Wi-Fi connection tool", and follow the on-screen instruction to complete registration.
    <iPhone (iPhone SE, iPhone 6s, iPhone 6s Plus, iPhone 6, iPhone 6 Plus, iPhone 5s, iPhone 5c)>
    Select "My au" from the bookmark of the iPhone browser (safari) > select "Using Public Wi-Fi" from "iPhone Setting Guide", and then follow the on-screen instruction to configure the settings.
    * Service may not be available at some au Wi-Fi SPOT locations.

↑Return to top

Answering Service EX

Answering Service EX provides the following two functions.

  • The Answering Service EX's storage period for leaving messages is one week and Answering Service EX saves up to 99 messages.
  • Messages recorded in the Answering Service EX are automatically distributed to your terminal.
  1. Subscriptio
    You cannot subscribe for Answering Service EX if you do not subscribe to the Answering Service EX in accordance with an optional service added to the Answering Service EX.

  2. Charges
    300 yen per month

    • In case that you apply for/terminate the service during the month, the charge is prorated on a per diem basis.

  3. Automatic distribution of messages

    • This can be only available for a model covered by the automatic distribution function.
    • We strongly recommend that you should apply for Flat-Rate Packet Transmission Service, as Packet Transmission Charges will accrue upon receiving messages.
    • If you use the service overseas, messages are distributed automatically. In such a case, a data communication charge is incurred. The charge may be at high costs if the distributions are not eligible for World Flat-rate Data or Overseas Double-Teigaku.

↑Return to top

Repair and Delivery Support/Keitai Guarantee Service

  1. Customer must have a phone covered by this service to apply for the service.

  2. Customers can make an application for this service only at the time of purchasing an au mobile phone (such as when starting au mobile subscription, changing models, and purchasing an additional phone). If terminated, the service cannot be reinstated until a new au mobile phone is purchased.
    If the au mobile phone is transferred or assigned, the Service "Repair and Delivery Support", "Keitai Guarantee Service" are carried over to the new customer.

    • * When customers purchase a new au mobile phone to change models or as an additional phone, Service "Repair and Delivery Support", "Keitai Guarantee Service" that customers subscribed to for their former au mobile phone is automatically terminated.
  3. Parts for repairs of au phones and their peripheral devices are in stock for 4 years after termination of production. After the period during which the parts for repairs are in stock, applications for repairs cannot be accepted. Even during this period, some malfunctions may not be able to be repaired due to lack of parts.
  4. In case of more than one defect, partial repair will not be acceptable. As partial repair cannot guarantee the quality of the product, the product will be returned after all defects are rectified completely.(Depending on the items for repair, charges may be incurred.)
  5. Any intentional destruction of, or altered (including, but not limited to, overhauling, parts replacement, painting, and altered or analyzed software), au cellular phone, is not covered by this guarantee.
  6. Customers using PHOTO-U, PHOTO-U TV, and ANSHIN GPS cannot subscribe to Repair and Delivery Support , Keitai Guarantee Service.
  7. Monthly charges will be discounted by ¥180 by combining a subscription to either Service "Repair and Delivery Support", "Keitai Guarantee Service" with the Keitai Security Pack. The discount applied during any part of the month for a new subscription or termination for either Service, regardless of the number of days involved, will be the per-diem discount of the Keitai Security Pack only.

Repair and Delivery Support

  1. Charges

    Monthly charges ¥380
    • In case that you apply for/terminate the service during the month, the charge is prorated on a per diem basis.
  2. Replacement phone delivery service
    In the event of an incident with au mobile phones, in general, with a single telephone call without having to visit an au shop or PiPit, a replacement mobile phone (a recycled product including a battery pack) is directly delivered to you the day after the call.[1] [2] [3].
    You cay request repair at an au shop of PiPit [4].
    * This service covers phone faults, partial or complete physical damage, immersion, theft and loss. [5] [6].
    • Customer costs for Service usage [7] [8]
      First use: ¥5,000 Second use: ¥8,000 However, no charge for phone faults within one year of purchase.
    • Regarding a discount on the fee
      If you have been under the contract with au for 25 months or more, you get a discount of ¥2,000 on the fee.[13]
      If you apply for the replacement mobile phone delivery service through the Internet, you get a discount of ¥500 on the fee.
      When using the replacement mobile phone delivery service, if you do not want to borrow a replacement mobile phone, you get a discount of ¥500 on the fee.
      These discounts can be applied at the same time.
    • Receiving Service
      The requested replacement mobile phone will be delivered to the specified address in Japan [9].
      image: Receiving Service
  3. Three year guarantee service
    Problems covered by the warranty are repaired free of charge for three years.
  4. Repair expense discount service
    Problems not covered by the warranty are repaired at a maximum charge of ¥5,000.
    • Water damage and total destruction are excluded.
  5. Phone Renewal Discount Service
    The renewal of water-damaged/totally destroyed au mobile phones is renewed and delivered at ¥10,000.
  • [1]Replacement mobile phone (refurbished phone has been repaired, provided with new case, and checked for quality, the initialized to factory-default settings).
  • [2]Delivery the day after the call may not be guaranteed for some areas or for requests received at certain times.
  • [3]The replacement phone will be the same model and color if possible, but in the event that specific model or color is not available an alternative will be shipped.
  • [4]Replacement phone cannot be requested at Au or PiPit shops, and the Service Center. Contact "Repair and Delivery Support Center". If you choose to have your phone repaired on deposit, contact the Repair and Delivery Support Center for assistance in diagnosing your phone have a problem.
  • [5]These Services do not cover all types of problems with your phone, such as scratches, stains or dirt, paint peeling and other minor damage; problems caused by natural disasters;
  • [6]If your phone is lost or stolen, file a report with the police or fire department before calling the Service Center. The Service Center will ask for information on where and when you filed your report, and the assigned case number.
  • [7]The Service may be used two times in the one year starting from the first request for service. If no service request has been made within the prior year, the first request will cost ¥5,000, and if there has been a prior request within the prior year than ¥8,000. However, there will be no charge for repairs to a fault phone provided within one year of subscription, providing that the phone has been used in accordance with usage guidelines specified in the manual and elsewhere.
  • [8]If the au IC card must be re-issued, because of loss, theft or other reason, there will be an additional processing fee of ¥2,000.
  • [9]If a request for Service is made by a representative or in the name of a legal entity other than an individual, processing will be limited to the contract address or billing address.
  • [10]In principle, old phones returned will be refurbished and used as replacements in these services. If the phone is not returned, a penalty of ¥40,000 is incurred. If lost or stolen, return the old phone to a delivery location specified by KDDI once it is found.
  • [11]If necessary, please transfer necessary data from the old phone to the replacement phone before returning the old one.
  • [12]Please delete all customer data, to the extent possible, from the old phone before returning it.
  • [13]Longtime au users get a discount of ¥2,000 on the replacement mobile phone service.
    • *This discount applies to customers who have used au for 3 years (25 months) or more, and all the lines within that customer's Family Discount or Business Discount. For customers using a data communication device or tablet, this discount applies to customers who are subscribed to a set discount (WIN Single Set Discount or Smartphone Set Discount) and have been under the contract of the line eligible for the set discount for 3 years or more.

4G LTE models also offer the following services.

  1. Discount on the au IC card change charge
    You can get a discount of ¥100 on the au IC card change charge of ¥2,000 when using the replacement mobile phone delivery service.

  2. Discount on the contract change fee
    You get a discount of ¥1,000 on the contract change fee of ¥3,000 when switching between LTE Dual and LTE Single without purchasing a handset.
  3. Change of the upper limit when subscribing to Rated Plan
    The upper limit of ¥20,000 is discounted to ¥15,000 when subscribing to Rated Plan. [1] [2] [3]
  • [1]The discount is applied to the charged amount from the month following the use of the service. (On the bill for the month of use, the normal rate is applied on a one-time basis.)
  • [2]If you cancel the subscription to Repair and Delivery Support before the end of a month, the upper limit is not eligible for the change in the month of the cancellation.
  • [3]LTE Single is not eligible.

Keitai Guarantee Service* As of September 9, 2013, new applications for Keitai Safety Support are no longer being accepted.

  1. Charges

    Monthly charges ¥300
    • In case that you apply for/terminate the service during the month, the charge is prorated on a per diem basis.
  2. Five year guarantee service
    Problems covered by the warranty are repaired free of charge for five years.
  3. Repair expense discount service
    Problems not covered by the warranty are repaired at a 100% discount.
    • Water damage and total destruction are excluded.
    • The 100% discount does not apply to the replacement of cases necessitated for such reasons as dirt, scratches, and paint peeling.
  4. Phone Renewal Discount Service
    The renewal of water-damaged/totally destroyed au mobile phones is discounted by 50%.

  5. Lost mobile phone support service
    KDDI supports customers to purchase a new au mobile phone [1] when they have lost their phone or had it stolen.

    • (1)This support service is effective for two years after purchasing the mobile phone.
    • (2)If "Full Support course" users lose their phone, no Full Support cancellation fees are charged.
    • (3)If customers choose to purchase a new au mobile phone under the "Simple course", the purchase price is reduced by up to ¥18,000 (When the phone costs less than ¥18,000, the purchase price is discounted by 100%.
    • * To benefit from this support service, customers are required to submit the theft report/report of the loss issued by police, fire station, or other authorities. If there is no such report available, the name of the authority to which, and the date on which, the theft or loss was reported, as well as the acceptance number issued by the authority, must be presented to au.
  6. No-accident special points

    When customers do not use any of the services specified in 3 to 5 above for one year, 1,000 points under the "au WALLET Point Program" are provided to such customers.

    • * The one year counts from the month in which customers sign up for Keitai Guarantee Service, the points are provided, or an accident necessitating this support service occurs.
  7. Battery exchange service

    Customers can receive a free battery pack when using the same au mobile phone for one year, and another battery pack when using the phone for three years (Up to two battery packs).

    • * Separate application is required to receive a battery pack. Application must be made during the second year after the purchase date of the au mobile phone to receive the first battery pack, and during the fourth year to receive the second battery pack.
    • * For a single handset that contains no battery pack, the free battery pack service is not available.
  • [1]An au mobile phone of the same model and color as the one you purchased before;The replacement phone will be the same model and color if possible, but in the event that specific model or color is not available such alternative as may be designated by KDDI will be delivered.

↑Return to top

Keitai Security Pack

  1. The Keitai Security Pack consists of the following three applications.

    • (1)3LM Security: This application can detect the position of a lost au mobile phone with a contracted au IC card inserted, and lock it remotely so that it cannot be used for calls, FeliCa, etc.
    • (2)VirusBuster™ for au Mobile for au: Helps protect you from dangerous sites and applications, including "one-click" frauds, and protect minor from adult sites.
    • (3)Remote Control Support (formerly Remote support): Allows the operator to view your smartphone screen remotely, to assist you in making settings and operating it.
    • * VirusBuster™ for au Mobile for au is only available for selected models.
      VirusBuster™ for au Mobile for au may also be downloaded as an independent application for use outside the Keitai Security Pack.
      (Refer to the au webpage for details on downloadable application.)
      Keitai Security Pack (in Japanese only)

  2. Charges

    Monthly charge ¥300
    • If the service is started or terminated during a month, the charge for that month will be calculated on a per-diem basis.
    • Monthly charges will be discounted by ¥180 by combining a subscription to Repair and Delivery Support or Keitai Guarantee Service together with the Keitai Security Pack. The discount applied during any part of the month for a new subscription or termination for either Guarantee Service, regardless of the number of days involved, will be the per-diem discount of the Keitai Security Pack only.
  3. Application usage
    Please set up individual applications after subscribing to the Keitai Security Pack.

  4. Precautions when using 3LM Security

    • Mobile phone position search and remote lock can be activated by the contracting person.
      If a contracting party is not a user, you must obtain your user password from au Customer Service, if necessary. The user password can set and terminated only at au Customer Service. Do not forget the password once you set the password. If you forget the password, you are not entitled to use the service. You must understand that you can only reset the password from your au cellular phone. "GPS function" must be enabled for the mobile phone position search to work (starting from the end of August 2012).
    • Regarding the use of remote lock and mobile phone position search, the 3LMSecurity icon must be running in advance and settings to start use must be configured. (If "Use GPS function" is not checked, the mobile phone position cannot be acquired. This function is not available if the mobile phone is OFF or outside the service area.) Contracting parties using specified models must turn the GPS function ON in advance. (Refer to the au homepage for compatible models).
      Keitai Security Pack (in Japanese only)
    • If the 3LM Security application is activated, and then deactivated or cancelled, or an emergency call made, tap the 3LM Security icon and verify that it is still in operation. If you change your phone number you must notify the Customer Service Center to cancel 3LM Security use.

  5. Precautions when using Remote Control Support application

    • The KDDI operator will assist you while conversing over a separate phone than the smartphone you have requested assistance with.

  6. Transmission charges will be assessed when using the following applications, so fixed-rate service is recommended.

    • 3LM security: The current position, OS version and other information will be checked periodically.
    • VirusBuster™ for au mobile for au: New definition files will be downloaded periodically.
    • Remote Control Support: There is considerable traffic during Remote Control Support operation.

↑Return to top

Anshin Filter for au (formerly Anshin Access) (filtering services)

While there are many useful informative sites on the Internet, there are also "deaikei (dating) sites", "fraudulent site or near-fraudulent site", "xrated site", which are harmful to, or prohibited from being provided to, minors.
Au provides the following filtering services so that minors can use Smartphone or cellular phone in a secured and safe manner.

  1. Anshin Filter for au

    The filtering application used by this service restricts access to such web pages or the use of such applications as may be deemed inappropriate in connection with all Smartphone transmission (i.e. 4G, LTE, WiMAX, 3G, and Wi-Fi). The level of restriction on the access may be selected by parents/guardians from four categories, including, "Schoolchild", "Junior High School Student", "High School Student" ,and "High School Student plus".

    Monthly charges not applicable
    Compatible model Android™: au smartphone compatible with Android™ 2.2 or later
    iPhone or iPad (excluding Wi-Fi- models) running iOS 8.0 or later
    4G LTE cellular phone ：au 4G LTE cellular phone compatible with Android™ 4.4 or later
    • * This service is designed to restrict access to the sites or application registered as belonging to the above categories in the URL database of NetSTAR Inc., and is not intended to confirm the content of each site every time it is accessed. Therefore, anything essentially belonging to such categories as shall be subject to the access restriction can be available.
    • * If paid content that you are using becomes applicable for access restrictions, its information charge will not be refunded.
    • * The app filtering function is a function that restricts the running of apps. It does not restrict the downloading of inappropriate apps. (A function of Android smartphones and 4G LTE cellular only)

  2. Safety Access Service

    • Customized Course (For au mobile phones and smartphones that are not compatible with Anshin Filter for au)
      This course allows site restriction settings from the Web page exclusive for administrators to be adjusted by parents/guardians accordingly as children grow older.
      Monthly charge ¥100
      Compatible models Compatible models: models compatible with EZ WIN courses, IS NET courses, and LTE NET compatible model
      • * If using this service with an au smartphone, iPhone, iPad, or Windows Phone, filtering does not apply when connected to Wi-Fi.
    • "Category Restriction Course" for iPhone, Windows Phone, and au cellular phone
      This service is a filtering service for junior high school or high school students, which restricts inappropriate sites for minors, such as "deaikei (dating) sites", and "xrated site, but does not prevent them from using any site approved by the Mobile Contents Review or the Content Evaluation and Monitoring Association ("EMA").
      Monthly charge not applicable
      not applicable models compatible with EZ WIN courses, IS NET courses, and LTE NET compatible model
      • * Any connection with Wi-Fi on iPhone or Windows Phone, or any use of applications, is not covered by this filtering service.
    • "Site Restriction Course" for au cellular phone
      This course is for "schoolchildren or younger", allowing access only to official sites that meet au's screening standards. Bulletin boards for schools, informal educational organizations and clubs, as well as sites created by individuals, cannot be accessed without regard to their content.
      Monthly charge not applicable
      Compatible models models compatible with EZ WIN courses compatible model
      • * You may access the content applicable for access restrictions if a failure occurs at communication facilities.

↑Return to top

Upgrade Program EX

When you purchase a model specified by KDDI, you can subscribe to Upgrade Program EX by subscribing to au Adjust Plan or au Flat Plan, and selecting 24-month installment payments (installment contract).
This program allows you to switch models any time without paying the unpaid model price after the 26th month if you have used the model for 24 months. With this benefit, up to 50% of the installment payments can be waived.

[Image for payment of the model price, "Smartphone A (model price of ¥72,000)" if you switch models at the 25th month after your purchase]

Usage Image
Subscription conditions Application to this program at the same time as an eligible model purchase with an installment contract (48 months)
Subscription to au Adjust Plan or au Flat Plan (including those with (V))
Program charge ¥390/month * Consumption tax is not applied to the program charge.

For details about changes, the PDF for the terms of use for the Upgrade Program EX (in Japanese only) (118KB).PDF

If you subscribe to au Adjust Plan or au Flat Plan and select payment by 24 monthly installments (installment contract) when you purchase an eligible model, you can subscribe to Upgrade Program EX (a). With this program, you can change to a new model at any time after using your current model for 12 months, and the remaining amount of payments for your device past the 14th month of use will be waived. This way, you no longer have to pay for up to half of the original installment amount.

For details, check the PDF for the terms of use for the Upgrade Program EX (a) (in Japanese only) (113KB).PDF

↑Return to top

Upgrade Program

Customers who subscribe to the Upgrade Program when purchasing an eligible model, and who purchase their phone through an installment contract (24 months), can change to a new model after 18 months of use, at which time any outstanding monthly payment balance for the previous device will be waived.
If you subscribe to the Upgrade Program at the same time you purchase a model that is specified by KDDI after April 1, 2016, even if changing the model between the 13th month and 18th month, the remaining amount of the installment payments for the device you have used (the payments for the seven months from the 19th month to 25th month) are waived by paying an advance use fee of ¥2,000*.
*Consumption tax is not incurred for the advance use fee.

[Usage Image]

Usage Image
Subscription conditions
  • Upgrade Program application made at the time of purchase of an eligible model under an installment contract (24 months).
  • Subscription to au Adjust Plan, au Flat Plan, Flat-rate Data 1/2/3/5/8/10/13/20/30, Flat-rate Data 1/2/3/5/8/10/13/20/30(V), LTE Flat, or LTE Flat(V) with an eligible model.
Program charge ¥300/month * Consumption tax is not applied to the program charge.
  • * As of September 14, 2016, new applications for Flat-rate Data 8/10/13 and Flat-rate Data 8/10/13(V) are no longer being accepted.

For details about changes, the PDF for the terms of use for the Upgrade Program (in Japanese only) (129KB).PDF

If you subscribe to au Adjust Plan or au Flat Plan and select payment by 24 monthly installments (installment contract) when you purchase an eligible model, you can subscribe to Upgrade Program EX (a). With this program, you can change to a new model at any time after using your current model for 12 months, and the remaining amount of payments for your device past the 14th month of use will be waived. This way, you no longer have to pay for up to half of the original installment amount.

For details, check the PDF for the terms of use for the Upgrade Program (a) (in Japanese only) (105KB).PDF

↑Return to top

Digital Content Applications

  1. Refer to the specific website or application for information on the services provided and fees charged by individual services.
  2. Please read and agree with the terms and conditions of specific usage in the usage agreement and privacy policy available at the website, and the application form.
  3. Usage fees will be charged together with your monthly bill for au information charges or au transaction charges.
  4. Users are responsible for cancelling unwanted services via the website or application, using their au mobile telephone.
    They cannot be cancelled at au shops or KDDI customer service centers.

↑Return to top

au Smart Pass/au Smart Pass premium

au Smart Pass service provides unlimited application usage, data storage, security software and various coupons for a monthly charge of ¥372.
au Smart Pass Premium is a service that can be used for ¥499/month, and includes all the services offered by au Smart Pass, Data Recovery service, membership privileges that change depending on the day of the week, and other various unique services.

  1. Details on the service are available on the au Smart Pass website.
  2. Use of this service is in accordance with the usage agreement posted on the au Smart Pass website.
  3. An au ID is required to use this service.
  4. Refer to the specific website or application for information on the individual applications and services provided.
  5. We can accept no responsibility for data uploaded via the data storage service. Customers are advised to maintain complete data backups.
  6. The Data Recovery service may not recover data depending on the status of malfunction of mobile phones. There is no guarantee of data recovery. Also, regardless of whether data recovery is successful, mobile phones eligible for data recovery will be disposed of.
  7. Not all services are available for all makes and models.
  8. Usage fees are free for 30 days for first-time subscriptions. After the free period, prorated information charges are automatically incurred. If subscribing for the second or subsequent time, prorated information charges are incurred from the date of subscription. Also, if membership is cancelled in the middle of the month, monthly charges are not calculated on a prorated basis.
  9. If you switch your contract from au Smart pass to au Smart Pass Premium in the middle of a month, the monthly charge for au Smart Pass is prorated until the day before the day you change the contract, and the monthly information charge for au Smart Pass Premium is incurred on a prorated basis from the day you change the contract.
  10. If you switch your contract from au Smart Pass Premium to au Smart pass, the monthly charge for au Smart Pass Premium is not prorated even if you switch your contract in the middle of a month. Also, you can use the services offered by au Smart Pass Premium until the end of the month of the contract switch.
  11. Charges for this service will be charged together with your monthly bill for au information charges or au transaction charges.
  12. Use of individual services may result in additional transmission charges. In addition, your terminal will periodically transmit data to check for application updates, and download advertising and coupons. Subscribing to a packet transmission discount service is recommended.
  13. Security software provided under this service must be downloaded from the au Smart Pass website and set up by the customer.
  14. Users are responsible for cancelling contracts for fee-based applications that exist when subscribing to this service. They will not be automatically extended or cancelled.
  15. The amount for Monthly Discount may change depending on whether or not you are subscribed to au Smart Pass.
  16. Users are responsible for cancelling unwanted services via the au Smart Pass website or application, using their au mobile telephone. They cannot be cancelled at au shops or KDDI customer service centers.
  17. When membership is cancelled, all apps downloaded from au Smart Pass and data used with the data storage service will be deleted. Also, repair fee support for models running iOS will become unavailable. It will not become available even if you subscribe to the service again.
  18. You must understand that, during suspension of communication due to transfer/succession, cancellation/temporary suspension, and during restriction of charged sites being effective, the application will be automatically cancelled.

↑Return to top

Select Pack

Select Pack is a service that can be used for ¥300/month (excluding tax) that includes select services for unlimited use, coupons and other member benefits, and repair fee support.

  1. Membership is required to use Select Pack. Be sure to check the Service Pack Usage Agreement before registering.
  2. If you register for this service, you will receive notification mails from Service Pack (including service update information, notices about recommended coupons, and advertisements). Please be aware of this before registering. If you do not wish to receive notification mails, you can carry out the procedure to stop the distribution of notification mails from the Select Pack site yourself.
  3. Content providers determine the usage conditions for their service in the select services for unlimited use provided by Select Pack. For details, check the site of the service.
  4. Check the usage conditions for the repair fee support service from the Select Pack site. If usage conditions are not met, the repair fee support service will not be applied.
  5. Usage fees are charged starting from the month you register. However, first-time members to Select Pack can use the service from the day they register to the end of that month for free.
  6. If you register or cancel your membership in the middle of a month, the usage fee is not prorated.
  7. The usage fee for Select Pack is added and billed to your monthly phone charges with the au Collective Payment Service.
  8. The use of Select Pack uses packet communications and incurs separate communication charges. Subscription to a packet communications flat-rate service is recommended.
  9. Select Pack includes separate paid services that are provided by content providers in the select services for unlimited use. If you are subscribed to one of those paid services and you register to Select Pack, your subscription to that paid service is not automatically cancelled. If you no longer require a paid service, carry out the cancellation procedure for that paid service yourself.
  10. For the cancellation procedure for Select Pack, you can carry out the procedure from the Select Pack site yourself through your au mobile phone.
  11. Please note that Select Pack will be automatically cancelled if you transfer, cancel, or suspend your au line, or if you apply usage restrictions to paid sites.
  12. For other details and conditions of Select Pack, check the Select Pack site.

↑Return to top

Osaifu-Keitai®

  1. Services employing the "Osaifu-Keitai®" wallet phone feature are provided on the basis of contracts concluded between customers and Osaifu-Keitai® -compatible service providers responsible for each service; KDDI Corporation has no involvement with contract contents. KDDI Corporation takes no responsibility for product malfunctions, or loss of data contained in the FeLiCa chip, resulting from equipment failure, theft or loss of an au mobile phone.
  2. Support for Osaifu-Keitai® varies from with model. Especially when switching to or adding a smartphone, please check on available services and restrictions on data transfer between terminals. Check with your service provider for details.
  3. Customers requesting repair by KDDI Corporation of an Osaifu-Keitai® mobile phone must delete data contained in the FeLiCa chip before handing over the Osaifu-Keita® -compatible au mobile phone to KDDI Corporation or a KDDI-authorized dealership, or else authorize deletion of data contained in the FeLiCa chip by KDDI Corporation or a KDDI-authorized dealership.
  4. When customers change models, transfer contracts, or resume subscriptions of au mobile phones, the Osaifu-Keitai® -compatible service may cease to function. As e-money charging and other features will become unavailable, customers are advised to apply in advance for relevant services from the Osaifu-Keitai® -compatible service provider.
  5. Contracts with Osaifu-Keitai® service providers will not be terminated even if au transmission services are suspended or terminated. Customers are advised to verify Osaifu-Keitai® procedures beforehand by inquiring with service providers.
  • * "Osaifu-Keitai®" is a registered trademark of NTT DoCoMo, INC.

↑Return to top

NFC Service

  1. The use of NFC Service requires an au mobile phone support NFC functions, with an au IC card that has been written with the required data.
  2. Use of this service may require the customer to enter into a usage agreement with the service provider (SP). This agreement is between the customer and SP, and is outside of au KDDI control.
  3. Even if the au mobile phone of au IC card is lost or stolen, au cannot terminate or halt NFC function. Contact your SP for assistance.
  4. au cannot accept responsibility for corruption or loss of data in au mobile phone or au IC card caused by fault, loss or theft of au mobile phone.
  5. Even if your au communication service is transferred or assigned, or cancelled or temporarily halted, the agreement between the customer and the SP is not terminated. Contact your SP for assistance.
  6. If the au IC card is exchanged due to au IC card fault or model change, no information or data related to NFC service will be transferred. Contact your SP for assistance.

↑Return to top

International Roaming Service (au World Service)

  1. Rates for calls made and packet transmissions used abroad differ from those in Japan, and are not subject to the discount services or the packet transmission fixed charges/discount services available in Japan. Therefore, caution is required when making calls and using packet transmissions abroad because they can be very expensive.

  2. Smartphone applications and software may automatically communicate via the Internet, and the resulting packet transmission will be charged accordingly.
  3. Incoming calls received abroad are charged to the customer as well as the caller.
  4. Calls are timed and charged from the moment when SEND is pressed in some countries/regions. In such countries/regions, therefore, calling charges are charged even when calls fail to be connected.
  5. All transmissions, including those requiring no packet transmission charges in Japan, are subject to packet transmission charges abroad.

  6. World Flat-rate Data or Overseas Double-Teigaku is applied for the use of packet transmission through specified overseas carriers. For details of specified overseas carriers and conditions, check the World Flat-rate Data or Overseas Double-Teigaku page.

    World Flat-rate Data

    Overseas Double-Teigaku

    If you are subscribed to a domestic packet communication flat-rate service, packet communication charges eligible for World Flat-rate Data or Overseas Double-Teigaku are not eligible for free call allowances included in each rate plan. However, free call allowances included in each rate plan are applied to packet communication charges ineligible for World Flat-rate Data or Overseas Double-Teigaku. Even if you are subscribed to Family Discount or Business Discount and the Sharing Course is selected, unused free call allowances of other family members or other members in the group are not applied.

  7. The determination of International Roaming Service charges is dependent upon overseas telecom carriers and may become delayed, so calling charges may not be reflected in the call detail record of the billed charges or telecommunications record until the subsequent month or later. (The contracting person and user should understand this fully before transferring an au mobile phone or changing user information after use of this service.)
  8. Check "Using overseas (au World Service) -> Before leaving Japan" for the condition of overseas communication networks.
    Before leaving Japan (in japanese only)
  9. To reduce the risk that the au IC-Card of the customer may be used by another person if stolen or lost, it is strongly recommended that the customer set a "PIN1 code" for the card.
    Please see the "user manual" of the au mobile phone for the PIN1 code setting method.

  10. Notes on "au World Service CDMA"

    • (1)A au World Service CDMA-compatible model is required to use this service.
    • (2)The service areas and services that can be used differ depending on the compatible model.
    • (3)

      Packet transmission using 3G smartphones costs ¥0.2/packet (tax-free), packet transmission using other models costs ¥0.35/packet (tax-free), and packet transmission using LTE smartphones costs ¥1.6/packet (tax-free)

      • * Packet transmission charges are charged on the basis of the volume of data packets transmitted (one packet = 128 bytes).
    • (4)

      SMS (some 3G models requires either of EZ 3G course or IS NET course for SMS transmission)

        Transmission charge Reception charge
      SMS (C-mail) ¥100/message (tax-free) Free
      SMS (i) ¥100/message (tax-free) [2] Free

  11. Notes on "au World Service GSM"

    • (1)The service area for customers using 4G LTE may differ from that of 3G customers. For more information, check the Using overseas (au World Service) page.

      Using overseas (au World Service)

    • (2)To use this service, a au World Service GSM-compatible model is required.
    • (3)

      Packet transmission using 3G smartphones costs ¥0.2/packet (tax-free), packet transmission using other models costs ¥50 up to 50 packets and ¥0.2/packet for more than 50 packets (tax-free), and packet transmission using LTE smartphones costs ¥1.6/packet (tax-free)

      • * Packet transmission is charged according to the volume sent and received (1 packet = 128 bite).
    • (4)SMS (some 3G models requires either of EZ WIN course or IS NET course for SMS transmission)
        Number of transmission characters Sending Receiving
      SMS (C-mail)
      SMS (i)      		 1 to 70 characters (1 to 160 characters if only single-byte characters are used) \100(tax-free) Free
      71 to 134 characters (161 to 306 characters if only single-byte characters are used) \200(tax-free)
      135 to 201 characters (307 to 459 characters if only single-byte characters are used) \300(tax-free)
      202 to 268 characters (460 to 612 characters if only single-byte characters are used) \400(tax-free)
      269 to 335 characters (613 to 765 characters if only single-byte characters are used) \500(tax-free)
      336 to 402 characters (766 to 918 characters if only single-byte characters are used) \600(tax-free)
      403 to 469 characters (919 to 1071 characters if only single-byte characters are used) \700(tax-free)
      470 to 536 characters (1072 to 1224 characters if only single-byte characters are used) \800(tax-free)
      537 to 603 characters (1225 to 1377 characters if only single-byte characters are used) \900(tax-free)
      604 to 670 characters (1378 to 1530 characters if only single-byte characters are used) \1,000(tax-free)
      • * Up to 70 characters can be transmitted if you are using a service other than the VoLTE au World Service.
      • * prior to application of carrier update (i.e. carrier version being KDDI 12.0 or older versions), Packet transmission fees will also be charged when sending SMS (i) mail.Email that contains more than 70 characters can be transmitted. The transmission is charged according to one mail per 70 full-pitch characters (140 half-pitch characters).
      • * With an iPhone running iOS 10.3 or later and the carrier version of KDDI 28.3 or later, a SMS that includes 70 or more characters can be transmitted.

↑Return to top

au International Call Service (dial 001, 010 and 005345)

  1. When customers conclude a contract for the au Communication Services, they are deemed to have concluded a contract for au International Call Service (dial 001, 010 and 005345) as well.
  2. The maximum monthly charge limit for au International Call Service (dial 001, 010 and 005345) is ¥30,000 (tax-free). If calling charges exceed this limit, the service becomes unavailable immediately. In addition, there may be some cases in which the service will be suspended until payment of the calling charges concerned is confirmed.
  3. If you make a Specified Type 1 General Phone Contract as determined in the KDDI telephone service agreement (discount service for 001 International Calling such as Mobile Talk), the corresponding contract is given priority for calls made by dialing "001" and calling charges for the au International Calling Service do not apply. In order to apply calling charges for the au International Calling Service, the Specified Type 1 General Phone Contract must be cancelled. Please contact the Customer Center (0077-7160 toll free; 9:00 to 20:00 including weekends and holidays) for details.
au International Calling FLAT

Calling charges to eligible countries and regions with au International Calling Service are as follows.

<calling charges>

  Talk time/call
Up to 15min/call Over 15min/call
Calls/month First 50 calls/month Free +¥20/30sec(tax-exempt)
From 51st call/month Charge that applies to each call after the 50th call ¥300/call (tax-exempt)

<Target countries/districts>
China(excluding Macao)/Philippines/South Korea/Thailand/Taiwan/Vietnam/Hong Kong/Malaysia/India/Nepal/Brazil/Peru/Mainland USA(excluding Alaska)/Canada/Mexico/Hawaii/Guam/United Kingdom/Austria/Netherlands/Norway/Portugal/Sweden

<subscription conditions>
You must subscribe to Unlimited Calling Plan or Unlimited Calling Plan S*.
*This includes (V) and (Mobile phone) plans. Kakeho plans for 3G mobile phones are not eligible.

<Flat rate>

Eligible Flat-rate Data services* Monthly flat charges(tax-exempt)
Flat-rate Data 5/8/10/13/20/30 ¥980
Flat-rate Data 1/2/3 ¥1,480
  • *As of September 14, 2016, new applications for Flat-rate Data 8/10/13, Flat-rate Data 8/10/13(V), and Flat-rate Data 8/10/13(Mobile phone) are no longer being accepted.

Rates apply from the month following the month of subscription. If you cancel in the middle of a month, calculation on a prorated basis is not applied and the flat rate is incurred.

  • *This includes (V) and (Mobile phone) plans.
  • This optional International Call Service does not include calls made from/received in overseas countries, SMS(C-mail), satellite/maritime phone calls or calls from certain phone numbers designated by au.
  • Calls not included in this free call service will be charged separately(satellite maritime phones will be charged ¥50(tax exclued) per 30 seconds).
  • Subscribers to 001 International call discount services such as Mobile Talk who apply for this optional service will have their 001 International call discount service subscription automatically terminated by the end of the month of subscription(or the beginning of the following month) and replaced with Fixed-rate au International Calling Service.
  • Upon request from an au International Call Flat Rate subscriber to confirm the number of calls eligible for the flat rate within a month, the number of calls will be disclosed only if the calls are determined to be made from the subscriber.

↑ Return to top

About using Number Share on Apple Watch

The following is an explanation of the important matters that require attention when using Number Share on Apple Watch. We ask that you completely understand them before applying.

  1. What is Number Share?
    • Number Share is a service that allows you to use your iPhone’s phone number to make calls with Apple Watch even when your iPhone is not on hand. By sharing data with your iPhone, you can also use the data from the Flat-rate Data Service contracted to your iPhone on Apple Watch.
  2. Applying
    • Only contractors with iPhones that use Number Share (hereafter “iPhone”) can apply.
    • Application on the same day as contracting your iPhone, can only be done at au Shops.
    • Subscription to the Data Charge Option is required.
    • When you apply for Number Share, Data Charge Option settings on Apple Watch and Data Share settings between your iPhone and Apple Watch will be configured.
    • Your Apple Watch au ID will be the same as your iPhone au ID.
    • On the contract application website, be sure to enter the contractor’s address, name, and birthdate.
    • When applying for/canceling subscription to Number Share, Answering Service/Call Forwarding Service settings are removed. If you want to continue using them, you must reconfigure the settings.
    • If you are contracted to the Use Suspension Course of Price Safety Service, you are not eligible to apply (you will become eligible to apply one month after completing the process for discontinuing the Use Suspension Course).
    • Apple Watches that correspond to the following may experience network connection restrictions.
      • ① Items obtained illegally through theft (burglary), fraud, or some other criminal activity from an au Shop or other store
      • ② Items whose charge debt (including debt from payment on behalf of a third party) has not been fulfilled
      • ③ Items obtained through illegal contracts, including contracts made with falsified identity verification documents and fabricated information printed on the application form (name, address, birthdate, etc.)
  3. Explanation of Number Share conditions (* All the charges indicated above exclude taxes unless otherwise noted.)
    • Number Share is provided in accordance with au (LTE) communication service contract terms. Terms are subject to change. In this case, conditions are in accordance with the au (LTE) communication service contract terms posted to the KDDI homepage after the change.
    • The required costs for using Number Share are as follows.
      • ‐ Basic charges for using Apple Watch (Number Share sub line basic charge) are ¥300/month.
      • ‐ There is no monthly usage fee for Apple Watch Internet connection services.
      • ‐ There is an optional iPhone charge (Number Share monthly usage fee) of ¥50/month.
      • ‐ If you make or cancel a contract in the middle of the month, the basic usage charge and optional charge are calculated on a prorated basis.
      • * With the Let’s Go Out with Apple Watch campaign, the Apple Watch basic usage charge and iPhone optional charge are free for up to 6 months.
      • ‐ Calls from Apple Watch are considered iPhone transmissions, and your calling charge is calculated based on the rate plan and discount services subscribed to your iPhone.
      • ‐ There is a universal service charge of ¥3/month for Apple Watch. It is not calculated on a prorated basis. (Rates may change in the future.)
      • * This system spreads the burden of necessary costs reasonably across the entire telephone company so that households anywhere in Japan can use subscriber phones and other telephone services fairly and with stability (this is the Universal Service).
    • Apple Watch Internet connection services (LTE NET or LTE NET for DATA) provide the same service as Internet connection services subscribed to iPhones using Number Share.
    • Data transfer is a best effort service. The communication speed may fall depending on traffic conditions, regardless of the maximum transfer speed based on Apple Watch’s technical standards.
    • When using Apple Watch to make an emergency call (110, 118, or 119), Apple Watch’s phone number is used. Return calls from the emergency service arrive to both your iPhone and Apple Watch.
    • When making non-emergency calls, your iPhone’s phone number is used.
    • To avoid network congestion, a limit may be placed on your iPhone and Apple Watch communication speed if the total amount of data used on your iPhone and Apple Watch exceeds 6GB over the three most recent days (not including the day on which the restriction is applied).
    • If the amount of data that your iPhone and Apple Watch use within a month exceeds your iPhone’s monthly data amount, the maximum communications speed for your iPhone and Apple Watch will be restricted to 128 kbps until the end of that month. The communication speed restriction will be removed on the first day of the following month. Data amounts purchased using Data Charge, can be used without any communication speed restriction.
    • If your iPhone’s use is suspended, Apple Watch will also be suspended. If you cancel, temporarily suspend, or transfer your iPhone contract or discontinue Data Share, Number Share will also be canceled.
    • You can cancel Number Share online or at an au Shop. The 4 digit security number made when you contracted your Number Share capable iPhone and documentation confirming the contractor’s identity are required.
  4. Precautions for Contracts by Minors
    • If the contractor is under 20 years old, you must agree with the following terms of parental consent when applying.
      [Terms of Parental Consent]
      In my capacity as parent or legal representative, I hereby give my consent for the applicant to sign a service contract with KDDI Corporation/Okinawa Cellular Telephone Company in accordance with the terms and conditions set out in the au (LTE) Telecommunication Service Agreement, including any subsequent applications to change their rate plan, exchange their device, and handle other procedures relating to au telecommunication services. [1] [2] If the applicant is purchasing a mobile phone or other device on consumer credit, I consent to the applicant signing a contract with the company KDDI Corporation/Okinawa Cellular Telephone Company in accordance with the terms and conditions set out in the relevant Consumer Credit Agreement, and applying to pay off the balance of installments before the end of the installment payment period. I accept that, if the contract holder designates a credit card or a bank account in my name [3] as their method of payment for au telecommunication service charges, payment for au telecommunication service charges used by the contract holder [1] will be made using the designated credit card or bank account. In the event of any delay in making payments, I will make every effort to resolve the matter.
      • [1]Includes payment services such as au Simple Payment, which enables a user to pay charges for the services and items purchased at various websites together with au telecommunication service charges.
      • [2]The company offers a range of services that users can apply for directly through communications from their au mobile phone or other device.
      • [3]In the name of the parent specified in the Parental Consent field only.
    • The parent will be sent written confirmation of their consent. The parent may also be contacted for confirmation by telephone. In the event of unpaid charges on the minor’s contract, the parent may be contacted regarding the unpaid amount.
  5. Other precautions
    • If VoLTE on your iPhone is set to off, Apple Watch will not receive calls.
    • Apple Watch cannot be used for Number Share overseas.
    • If your iPhone uses VoLTE Roaming (VoLTE au world service), calls made to your iPhone or Apple Watch will be charged based on the iPhone communications charges in the respective region, regardless of where you use Apple Watch.
    • For details of each service area, check the au homepage.
      Service Areas (in Japanese only)
    • Cannot be used outside of service areas or in locations that do not receive signals, including tunnels, underground locations, indoors, behind large buildings, and mountainous areas. It may also not be possible to use in certain atmospheric conditions or locations with poor signal reception, including highlands and the upper floors of skyscrapers and apartment buildings.
    • Depending on signal reception conditions, Apple Watch may be outside of the service area even when your iPhone is within the service area.
    • Malfunction, repair, or loss of Apple Watch may result in the change or loss of the data and settings saved to it. KDDI shall not bear any responsibility for any damages arising from change or loss of data or settings.
    • Contact information in the event of loss or theft is as follows. (Available 24 hours a day, 365 days a year (toll-free))
      From an au mobile phone: 113
      From a non-au mobile phone/general telephone: 0077-7-113
      * If the number listed above is not available: 0120-925-314
  6. Purpose for Use of Personal Information
    • Any personal information that KDDI obtains through this service agreement shall be used in providing this service and for the following purposes.
      1. Service provision operation in the telecommunications business field (including implementation of details in accordance with terms of contracts, terms of use, etc.)
      2. Operations related to the calculation and billing of service charges and operations related to the calculation and awarding of points
      3. Operation related to examination of contracts, examination of credit, etc.
      4. Operation related to customer services
      5. Operation related to user support
      6. Operation related to addition of or change to optional services
      7. Operation related to the suspension of services
      8. Information provision operation after investigating and analyzing usage conditions of services (including purchase conditions)
      9. Operation related to products, services, events, campaigns in an effort to promote the use of services
      10. Operation related to service provision facilities, equipment, software development, operation and management
      11. Operation related to investigation and response in the event of a product defect, system failure, or accident associated with services
      12. Investigation operation at the occurrence of and to prevent illegal contracts, illegal use, and non-payment
      13. Information provision operations related to services (including services other than telecommunication services) provided by KDDI, our affiliated companies and other affiliations
    • Handling of personal information related to personal credit agreements is in accordance with the Terms of Handling Personal Information Related to Personal Credit Agreements and Other Credit Transactions.
    • For the latest details regarding handling of personal information, including the shared use of personal information, provision of personal information to third parties, disclosure and correction of personal information, discontinuation of information by direct mail, and contact information for complaints on the handling of personal information, refer to the Privacy Policy of the KDDI homepage.
      Privacy Policy (in Japanese only)
  7. Early contract cancellation (applying online)
    • Telecommunications services applied to online are eligible for the early contract cancellation system.
    • Customers can cancel their contract within 8 days of the date of receipt of the contract document or the date when the service goes into effect, whichever is later.
    • Check the separately issued contract document regarding the process for early contract cancellation.
  8. Handling after the service goes into effect (applying in-store)

    If the customer confirms (1) and (2), and it becomes clear that their home signal quality and the compliance of KDDI and the store are inadequate, or if KDDI does not execute a signal survey, the customer can cancel the contracts listed in Related Contracts Eligible for Contract Cancellation by reporting to KDDI.

    • （1）Confirming signal quality
      If signal connection at home is difficult, apply for signal survey from Signal Support 24 within 8 days of applying for a new subscription/switching models/adding a device. (However, if the document is issued on the day after the application date or later, application for signal survey must be made within 8 days of the date of receipt of the document.)
      * Apply to Signal Support 24 via the website, apps, au Shop, PiPit, or the KDDI Customer Center.
      Signal Support 24 (in Japanese only)
    • （2）Confirming compliance
      Customers can confirm the conditions of compliance to explanation obligations and document issuing obligations by KDDI and the store as stated in their contract with KDDI. In addition, customers over 65 years old who purchase a device can confirm compliance from documents prior to contracting.

    [How to Report]
    If after confirming (1) and (2) it becomes clear that your home signal quality and the compliance of KDDI and the store are inadequate, or if KDDI does not execute a signal survey, report it to the store at which you completed contract procedures.

    [Reporting Period]

    • If your signal quality is inadequate, the period is within 8 days of the completion of Signal Support 24 survey.
    • If compliance conditions are inadequate or KDDI does not complete a signal survey, the period is within 8 days of application (However, if the document is issued on the day after the application date or later, the period is within 8 days of the date of receipt of the document.)

    [Related Contracts Eligible for Contract Cancellation]

    • (a)Contracts in accordance with au (WIN) Telecommunication Service Agreement or au (LTE) Telecommunication Service Agreement
    • (b)Contracts concerning purchase agreements (excluding the Trade-in Program) of devices contracted in connection with one of the above contracts (mobile phones, accessories, and other products purchased at the same time) and their payment (Consumer Credit Agreement, etc.)
    • (c)Contracts for paid continuous services that will be made invalid after canceling a contract as in (a) or (b)

    [Applicable conditions]

    • If the purchase agreement for your device is included in the related contracts, it is necessary to return your device to the store at which you request contract cancellation. Furthermore, in the occasion that the device is returned after undergoing water damage, it has cracks on the LCD screen, or is otherwise in a damaged state, cancellation is available on the condition that you pay the full price of the device.
    • The customer is responsible for any usage fees that apply before the date of contract cancellation.
      • * Customers who cancel contracts made with MNP may not be able to regain the phone number, e-mail address or contract details from another carrier that they used before the contract. We ask that you confirm for yourself and complete the necessary procedures with the original carrier beforehand.
      • * If the device is returned after undergoing water damage, it has cracks on the LCD screen, or is otherwise in a damaged state, KDDI requests that you pay the full price of the device.
      • * If AppleCare+ is terminated when changing devices, you cannot subscribe to AppleCare+ again even if you cancel the related contract.

  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Japanese

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

  • By e-mailSend e-mail

x