Answering Service EX provides the following two functions.
300 yen per month
Automatic distribution of messages
Customers can make an application for this service only at the time of purchasing an au mobile phone (such as when starting au mobile subscription, changing models, and purchasing an additional phone). If terminated, the service cannot be reinstated until a new au mobile phone is purchased.
If the au mobile phone is transferred or assigned, the Service "Repair and Delivery Support", "Keitai Guarantee Service" are carried over to the new customer.
Repair and Delivery Support
4G LTE models also offer the following services.
Discount on the au IC card change charge
You can get a discount of ¥100 on the au IC card change charge of ¥2,000 when using the replacement mobile phone delivery service.
Keitai Guarantee Service* As of September 9, 2013, new applications for Keitai Safety Support are no longer being accepted.
Lost mobile phone support service
KDDI supports customers to purchase a new au mobile phone  when they have lost their phone or had it stolen.
When customers do not use any of the services specified in 3 to 5 above for one year, 1,000 points under the "au WALLET Point Program" are provided to such customers.
Customers can receive a free battery pack when using the same au mobile phone for one year, and another battery pack when using the phone for three years (Up to two battery packs).
The Keitai Security Pack consists of the following three applications.
Precautions when using 3LM Security
Precautions when using Remote Control Support application
Transmission charges will be assessed when using the following applications, so fixed-rate service is recommended.
While there are many useful informative sites on the Internet, there are also "deaikei (dating) sites", "fraudulent site or near-fraudulent site", "xrated site", which are harmful to, or prohibited from being provided to, minors.
Au provides the following filtering services so that minors can use Smartphone or cellular phone in a secured and safe manner.
The filtering application used by this service restricts access to such web pages or the use of such applications as may be deemed inappropriate in connection with all Smartphone transmission (i.e. 4G, LTE, WiMAX, 3G, and Wi-Fi). The level of restriction on the access may be selected by parents/guardians from four categories, including, "Schoolchild", "Junior High School Student", "High School Student" ,and "High School Student plus".
|Monthly charges||not applicable|
|Compatible model||Android™: au smartphone compatible with Android™ 2.2 or later
iPhone or iPad (excluding Wi-Fi- models) running iOS 8.0 or later
4G LTE cellular phone ：au 4G LTE cellular phone compatible with Android™ 4.4 or later
Safety Access Service
When you purchase a model specified by KDDI, you can subscribe to Upgrade Program EX by subscribing to au Adjust Plan or au Flat Plan, and selecting 24-month installment payments (installment contract).
This program allows you to switch models any time without paying the unpaid model price after the 26th month if you have used the model for 24 months. With this benefit, up to 50% of the installment payments can be waived.
[Image for payment of the model price, "Smartphone A (model price of ¥72,000)" if you switch models at the 25th month after your purchase]
Application to this program at the same time as an eligible model purchase with an installment contract (48 months)
Subscription to au Adjust Plan or au Flat Plan (including those with (V))
|Program charge||¥390/month * Consumption tax is not applied to the program charge.|
Customers who subscribe to the Upgrade Program when purchasing an eligible model, and who purchase their phone through an installment contract (24 months), can change to a new model after 18 months of use, at which time any outstanding monthly payment balance for the previous device will be waived.
If you subscribe to the Upgrade Program at the same time you purchase a model that is specified by KDDI after April 1, 2016, even if changing the model between the 13th month and 18th month, the remaining amount of the installment payments for the device you have used (the payments for the seven months from the 19th month to 25th month) are waived by paying an advance use fee of ¥2,000*.
*Consumption tax is not incurred for the advance use fee.
|Program charge||¥300/month * Consumption tax is not applied to the program charge.|
au Smart Pass service provides unlimited application usage, data storage, security software and various coupons for a monthly charge of ¥372.
au Smart Pass Premium is a service that can be used for ¥499/month, and includes all the services offered by au Smart Pass, Data Recovery service, membership privileges that change depending on the day of the week, and other various unique services.
Select Pack is a service that can be used for ¥300/month (excluding tax) that includes select services for unlimited use, coupons and other member benefits, and repair fee support.
Rates for calls made and packet transmissions used abroad differ from those in Japan, and are not subject to the discount services or the packet transmission fixed charges/discount services available in Japan. Therefore, caution is required when making calls and using packet transmissions abroad because they can be very expensive.
World Flat-rate Data or Overseas Double-Teigaku is applied for the use of packet transmission through specified overseas carriers. For details of specified overseas carriers and conditions, check the World Flat-rate Data or Overseas Double-Teigaku page.
If you are subscribed to a domestic packet communication flat-rate service, packet communication charges eligible for World Flat-rate Data or Overseas Double-Teigaku are not eligible for free call allowances included in each rate plan. However, free call allowances included in each rate plan are applied to packet communication charges ineligible for World Flat-rate Data or Overseas Double-Teigaku. Even if you are subscribed to Family Discount or Business Discount and the Sharing Course is selected, unused free call allowances of other family members or other members in the group are not applied.
Notes on "au World Service CDMA"
Packet transmission using 3G smartphones costs ¥0.2/packet (tax-free), packet transmission using other models costs ¥0.35/packet (tax-free), and packet transmission using LTE smartphones costs ¥1.6/packet (tax-free)
SMS (some 3G models requires either of EZ 3G course or IS NET course for SMS transmission)
|Transmission charge||Reception charge|
|SMS (C-mail)||¥100/message (tax-free)||Free|
|SMS (i)||¥100/message (tax-free) ||Free|
Notes on "au World Service GSM"
(1)The service area for customers using 4G LTE may differ from that of 3G customers. For more information, check the Using overseas (au World Service) page.
Packet transmission using 3G smartphones costs ¥0.2/packet (tax-free), packet transmission using other models costs ¥50 up to 50 packets and ¥0.2/packet for more than 50 packets (tax-free), and packet transmission using LTE smartphones costs ¥1.6/packet (tax-free)
|Number of transmission characters||Sending||Receiving|
|1 to 70 characters (1 to 160 characters if only single-byte characters are used)||\100(tax-free)||Free|
|71 to 134 characters (161 to 306 characters if only single-byte characters are used)||\200(tax-free)|
|135 to 201 characters (307 to 459 characters if only single-byte characters are used)||\300(tax-free)|
|202 to 268 characters (460 to 612 characters if only single-byte characters are used)||\400(tax-free)|
|269 to 335 characters (613 to 765 characters if only single-byte characters are used)||\500(tax-free)|
|336 to 402 characters (766 to 918 characters if only single-byte characters are used)||\600(tax-free)|
|403 to 469 characters (919 to 1071 characters if only single-byte characters are used)||\700(tax-free)|
|470 to 536 characters (1072 to 1224 characters if only single-byte characters are used)||\800(tax-free)|
|537 to 603 characters (1225 to 1377 characters if only single-byte characters are used)||\900(tax-free)|
|604 to 670 characters (1378 to 1530 characters if only single-byte characters are used)||\1,000(tax-free)|
Calling charges to eligible countries and regions with au International Calling Service are as follows.
|Up to 15min/call||Over 15min/call|
|Calls/month||First 50 calls/month||Free||+¥20/30sec(tax-exempt)|
|From 51st call/month||Charge that applies to each call after the 50th call ¥300/call (tax-exempt)|
China(excluding Macao)/Philippines/South Korea/Thailand/Taiwan/Vietnam/Hong Kong/Malaysia/India/Nepal/Brazil/Peru/Mainland USA(excluding Alaska)/Canada/Mexico/Hawaii/Guam/United Kingdom/Austria/Netherlands/Norway/Portugal/Sweden
You must subscribe to Unlimited Calling Plan or Unlimited Calling Plan S*.
*This includes (V) and (Mobile phone) plans. Kakeho plans for 3G mobile phones are not eligible.
|Eligible Flat-rate Data services*||Monthly flat charges(tax-exempt)|
|Flat-rate Data 5/8/10/13/20/30||¥980|
|Flat-rate Data 1/2/3||¥1,480|
Rates apply from the month following the month of subscription. If you cancel in the middle of a month, calculation on a prorated basis is not applied and the flat rate is incurred.