Disaster Message Board Service
KDDI and Okinawa Cellular provide a Disaster Message Board service, which can be used to verify the safety of family members, relatives, and acquaintances in times of disaster.
During a large-scale disaster, customers living in disaster-stricken areas who use au mobile phones can register information about their own safety status on the Disaster Message Board established on the 5G NET/LTE NET. The registered safety information, etc. can be viewed on the 5G NET/LTE NET and the Internet from all over Japan. In addition, a function that notifies family members and acquaintances specified in advance by mail that you have registered on the Disaster Message Board is also available.
Service overview
| Functions | Contents | ||
|---|---|---|---|
| Message Board | Basis | Registration/deletion/confirmation of safety information and other information (service overview, inquiries, etc.) | |
| Registration of safety information | Disaster situation | Select from either "I'm fine," "I'm injured," "I'm at home," "I'm at an evacuation center," or "See my comment." | |
| Enter comment | Maximum 100 double-byte characters | ||
| Message storage period | Until service for a disaster is completed
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| Number of messages that can be registered | 10 messages per telephone number | ||
| Regions compatible with registration of safety information | The sales area corresponding to the stricken area and surrounding areas
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| Notification Mail | When a subscriber registers their safety information on the Message Board, this function will enable email containing the subscriber's registered safety information to be sent automatically to that subscriber's pre-designated contacts. | ||
| Number of possible pre-registered contacts | 5 | ||
| Sender's address | Mobile phone email address from which the safety information was registered | ||
| Email content | Mobile phone number from which the safety information was registered | ||
| Notification content relaying the registered safety information | |||
| Link to access the Message Board | |||
| Checking safety information | All mobile phone and PHS numbers can be searched, with no regional restrictions | ||
| If a Message is registered on the Disaster Message Board of a carrier other than au, a link to that carrier's Disaster Message Board will be displayed. | |||
| Disaster-related information | Information distributed by "Emergency Bulletin Mail (Disaster and Evacuation Information)" *1 is posted. Information on Japan's disasters will be provided in real time. | ||
- A notification service that sends evacuation advisories and orders from national and local public organizations, all manner of warnings, and other information relating to the safety of residents to all au mobile devices in the relevant area at once. The information posted on the disaster message board is only information that has been acknowledged by national and local public organizations.
Functions provided by subscriber course (Table 1)
| Subscriber course | Safety information | |||
Register | Check | Delete | Notification mail settings | |
5G NET/LTE NET | ○ | ○ | △*2 | △*2 |
- Neither deletion of safety information nor notification emails are available through Wi-Fi communications. Please check your mobile network setting before using this service.
Usage charge and packet communication charge per subscriber course (Table 2)
Subscriber course | Disaster Message Board usage charge | Packet communication charge |
5G NET/LTE NET | Free | Free*3 |
- Packet communication charges are required to access the Disaster Message Boards provided by other carriers' mobile phones and PHS operators. Usage of disaster-related information will incur packet communication charges.
How to use
Click the link below for more information.
Linkage with "Google Person Finder"
You can access "Google Person Finder" offered by Google during a disaster. "Google Person Finder" is a tool that helps people register, search for, and access safety information (information about yourself, family members, and friends, etc.) by searching for the name of a disaster victim. You can easily access the tool from the top page of the Disaster Message Board.
Select the [Disaster Message Board] displayed in the top menu of the au portal for PC or other carriers' mobile phones.
Experimental Disaster Message Board service
KDDI provides an 'Experimental Disaster Message Board service' to enable customers to test the Disaster Message Board function.
You can check this service from non-au mobile phones too.
<Period offered>
From 0:00 to 24:00 on the 1st and 15th of every month
From 12:00 on January 1 to 24:00 on January 3
The government-designated "Disaster Prevention Week (August 30 to September 5)" and "Disaster Prevention and Volunteer Week (January 15 to January 21)".
- In the event of a real disaster occurrence, the experimental service will be terminated.
<Areas in which this service can be used>
Areas in which safety information can be registered: Areas throughout Japan in which this service can be used
Areas in which safety information can be confirmed: Areas throughout Japan in which this service can be used
<Functions provided by subscriber course>
Check the functions provided by subscriber course above (Table 1).
<Usage charge and packet communication charge per subscriber course>
Check the usage charge and packet communication charge per subscriber course above (Table 2).
Others
Information about using mobile phones when a disaster occurs
An overwhelming volume of telephone calls when a disaster such as an earthquake or accident occurs can make it difficult to get through on calls in the disaster-stricken area. Consequently, there may be some hindrance when attempting to register or check safety notifications, or when trying to contact the fire department or police. As a telecommunications carrier, KDDI strives to secure telecommunications through a variety of means, such as providing the Disaster Message Board, controlling network appropriately, and offering priority calls in times of disaster. In order to facilitate the smooth use of emergency telephones in the disaster-stricken area, we respectfully request that you refrain from making non-urgent calls or redialing continuously. Instead, we ask for your understanding in waiting for a while before trying again to make your call. Thank you.
For further information regarding the use of phones when a disaster occurs, please refer to the Website of the 'Telecommunications Carriers Association.'
To customers who updated the OS on their ISW12HT, SOL21, PTL21, SHT21, or SHL21
After updating the OS on the HTC EVO 3D ISW12HT, Xperia VL SOL21, VEGA PTL21, AQUOS PAD SHT21, and AQUOS PHONE SERIE SHL21, a message may appear saying that au Disaster Countermeasures has been terminated due to an error when starting the device or app, and the app may not operate properly.
To resolve this problem, please update to the latest au Disaster Countermeasures app.
- If "Update" is not displayed, you do not need to update the app.
- If your au ID is not set, update the app after setting your au ID.
- Please note that in order to reliably use all the functions of this app when a large-scale disaster occurs, this app may automatically check the server for update statuses and update to the latest version.
