Items to prepare for MNP (Mobile phone Number Portability)

MNP (Mobile phone Number Portability)

You can change from another Japanese mobile provider to au while keeping the same phone number.

STEP1Apply for an MNP reservation by contacting one of the following or visiting an eligible store of your current mobile provider to receive an "MNP reservation number."

Mobile provider

Contact information

●Based on information provided in websites of other companies as of May 2015.

Business hours

NTT docomo (including Disney Mobile)

PC website

My docomo→ログイン (Log in)

24 hours
●Excluding maintenance downtime

Telephone (toll free)

From a mobile phone: 151 From a fixed phone: 0120-800-000

9:00 - 20:00

SoftBank


Yahoo! Keitai ver.

TOP→My Softbank→各種変更手続き (Procedures for various changes)→MNP 予約関連手続き(Procedures concerning MNP reservations)

9:00 - 21:30

Telephone (toll free)

From a mobile phone: 5533 From a fixed phone: 0800-100-5533

9:00 - 20:00

Disney Mobile

Disney Web

TOP→設定・申込 (Settings/applications)→各種変更手続き (Procedure for various changes)→MNP 予約関連手続き (Procedures concerning MNP reservations)

9:00 - 21:30

Telephone (toll free)

From a mobile phone: 5533 From a fixed phone: 0800-100-5533

9:00 - 20:00

Y!mobile
(PHS, smartphone)


Telephone (toll free)

[PHS] TOP→料金・各種申込 (Price/applications)→MNP 予約 (MNP reservations) MNP 予約申込 (Apply for MNP reservations)
[Smartphone, PC] TOP→My Y!mobile (Log in)→契約内容の確認・変更 (Check and change contract details)→携帯電話番号ポータビリティ(MNP)予約関連手続き(Procedures concerning MNP reservations)


9:00 - 21:30

Telephone (toll free)

From a mobile phone: 116 From a fixed phone: 0120-921-156


9:00 - 20:00

Y!mobile
(Former EMOBILE)


My Y!mobile


[Mobile phone site] TOP→料金・各種申込 (Price/applications)→MNP 予約 (MNP reservations)→MNP 予約申込 (Apply for MNP reservations)
[Smartphone] TOP→My Y!mobile (Log in)→オンラインサポート (Online support)→MNP 予約 (MNP reservations)
[PC site] TOP→My Y!mobile (Log in)→MNP 予約 (MNP reservations)→MNP 予約を申し込む (Apply for MNP reservations)

9:00 - 21:30

Telephone (toll free)

From a mobile phone: 151 From a fixed phone: 0570-039-151

9:00 - 20:00

STEP2Take your "MNP reservation number" to a store handling au, and conclude a new contract within 15 days.

Items to bring

■Items to bring

1MNP reservation number

2Your name seal

You can also conclude the contract with your signature.

3Identification documents

Foreign passport

Resident card

or

Health insurance card

Credit card

Minors (junior high school students or older)

The identification
documents at left

Parental
consent form

Identification documents for the parent/guardian

  • The Parental Consent Form is only valid if signed and sealed by a parent/guardian.
    • If a subscriber is a minor (elementary school student or younger), his/her contract will be under his/her parent's name.
    • Criteria for all forms of identification are the same as those for the corresponding documentation on the table above.

4The applicant must also present a cash card, bank book, or credit card issued in the applicant's own name.

If the applicant is a minor and does not own a credit card, please prepare a cash card issued in the parent's/guardian's name.

5Items required for determination of monthly usage charge payment method

If you pay by credit card.........

Credit card

  • Some credit cards may not be valid. Please see the au website for a list of eligible credit cards.

If you pay by bank transfer.........

Cash card or account book + the name seal submitted to the financial institution such as bank and post office

  • At some shops, you may not be able to complete the procedure for bank transfer only with your cash card. Further, cash cards from corporate accounts and cash cards of some financial institutions cannot be used. For eligible financial institutions, please check the au website. To complete the procedure with a cash card only, the account holder will have to enter the PIN code.

When paying at bank counters, additional ¥150/month will be charged (including paper billing processing fee of ¥50/month).

6Initial cost

Subscription processing fee: ¥3,000

(This fee will be added to the first month's bill.)

au phone price

(The amount depends on the phone model etc.
and can be paid in installments.)

  • au may require a deposit (Amount set by us which is ¥100,000 or less per contract / no interest / tax-exempt). In this case, installment payments cannot be used to purchase an au mobile phone.
  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

  • By e-mailSend e-mail

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